September 2022，Caterpillar and Dealer Finning（Finning）Signed an agreement with global mining giant BHP Billiton：In the next ten years，BHP Billiton will adoptCat®（Carter）798 ACLectric driverless mine truck，Replacing all of its 160-plus active mining cards at the world's largest copper mine in Chile.。Finning will provide customers with professional technical support and services.，Make sure the new fleet is decarbonizing、Driverless、Security、Efficiency and other aspects have been greatly improved.。

This is a classic example of how Caterpillar and its dealers work together to serve customers.。In the era of low carbon，This kind of strong alliance，Played a sustainable and digital role in the field of customer service in the industry“New Melody”。

Anchoring is sustainable

The 1990s，Caterpillar Introduces Dealer System to China，Provide customers with value services covering the whole life cycle of equipment。

 

In recent years，Service is a top priority in Caterpillar's corporate strategy，Mid-2022，The company lists sustainability as an area of focus in its strategy。Caterpillar's commitment to sustainability is also reflected in the series of services it has launched in China.，Help customers address climate- and environment-related goals and realize the full lifecycle value of their equipment。

With the upgrading of national emission standards for non-road mobile machinery,，Caterpillar, together with the dealer, has launchedCatNew Power Upgrading Scheme，Help customers upgrade the power system of their equipment to achieve a comparable state with the new machine.。Mr. Wang, a customer in Anhui, owns two.“Serve”More than ten years.Cat 320DExcavator。After the new power upgrade，Not only does the engine meet the new emission standards,，Let the equipment have the power performance comparable to the new machine.，And that cost of the engine oil is reduce by 20% at most compared with the prior art.%。

The Carter Agency also launchedCatRenovation service of complete equipment。After renovation，Customer equipment systems and components are at or near new machine status，Thereby prolonging the service life of the equipment.。

In addition，The use of remanufactured products in equipment maintenance is also a good practice of circular economy.。Remanufactured parts are purchased and used by customers through Carter dealers，On the premise that the performance is guaranteed，It not only greatly saves the cost.，It also helps minimize the amount of raw materials needed in the manufacturing process for new parts.、Energy and water。These services protect customers' investments and conserve resources.，It can be said to kill many birds with one stone。

 

Digital empowerment

By the end of 2021，More than 1.2 million units worldwideCatThe devices are interconnected.，Almost all new devices now come with built-in connectivity.。With the consent of the customer，Caterpillar can interpret equipment information through advanced analytical tools，Tailor-made equipment maintenance notice for customers。

In order to better serve customers with digital management，Four agents in China have been set upAnalysis platform and command center。After receiving the device information，The agent will confirm according to the actual situation of the customer's equipment，Assist the customer in scheduling repairs and maintenance，Or identify potential risks in a timely manner and dispatch personnel to the customer's location to provide services.。

Facing all over the country.CatEquipment，Digital empowerment helps Chinese agents significantly improve service quality and efficiency，Valuable operating time for customers，Improved operational efficiency。

In addition，Caterpillar is also using it.Big dataCreate value for global customers。Cat InspectIs designed for both connected and non-connected devices、Easy-to-use and popular application。As of February 2022，Six million device inspections have been completed by dealers and customers worldwide through this application，And the proportion of use continues to increase.。Leverage the data provided by the application，Dealers can more easily find out what parts and services customers need。

Hand in hand with intensive cultivation service

Caterpillar believes，Work together with agents，Continuously upgrade traditional product support into high value-added services，Contributes to the long-term success of the customer。Promote diversified services，On the one hand, it is inseparable from the professional services provided by agents.，On the other hand, it also benefits from Caterpillar's empowerment of dealers.。

In terms of team training

Caterpillar opens for dealers“Master of service”And other training programs.，Help sales staff to understand product features and customer needs，It also helps engineers improve their technical level.。

On the hardware side

Caterpillar regularly rates dealer shops and facilities.，Help to make a reasonable development plan，Improve the hardware level year by year。Equipment maintenance and workshop pollution control、Component overhaul capability assessment and many other training programs，So that agents can better provide customers with the whole machine renovation.、Services such as component overhaul and new power upgrade。

Caterpillar and dealers have a long and good relationship.，It has experienced the development of China's economy and the change of global industry layout.，The partnership has grown stronger over time。This has become well known in the industry“The Caterpillar Way”The important content of。Under the background of energy transformation and digital transformation，Caterpillar and Dealers Move with the Times，Work together to provide customers with high-value services，Will also become“The Caterpillar Way”Another new footnote.。

September 2022，Caterpillar and Dealer Finning（Finning）Signed an agreement with global mining giant BHP Billiton：In the next ten years，BHP Billiton will adoptCat®（Carter）798 ACLectric driverless mine truck，Replacing all of its 160-plus active mining cards at the world's largest copper mine in Chile.。Finning will provide customers with professional technical support and services.，Make sure the new fleet is decarbonizing、Driverless、Security、Efficiency and other aspects have been greatly improved.。

 

This is a classic example of how Caterpillar and its dealers work together to serve customers.。In the era of low carbon，This kind of strong alliance，Played a sustainable and digital role in the field of customer service in the industry“New Melody”。

Anchoring is sustainable

The 1990s，Caterpillar Introduces Dealer System to China，Provide customers with value services covering the whole life cycle of equipment。

 

In recent years，Service is a top priority in Caterpillar's corporate strategy，Mid-2022，The company lists sustainability as an area of focus in its strategy。Caterpillar's commitment to sustainability is also reflected in the series of services it has launched in China.，Help customers address climate- and environment-related goals and realize the full lifecycle value of their equipment。

With the upgrading of national emission standards for non-road mobile machinery,，Caterpillar, together with the dealer, has launchedCatNew Power Upgrading Scheme，Help customers upgrade the power system of their equipment to achieve a comparable state with the new machine.。Mr. Wang, a customer in Anhui, owns two.“Serve”More than ten years.Cat 320DExcavator。After the new power upgrade，Not only does the engine meet the new emission standards,，Let the equipment have the power performance comparable to the new machine.，And that cost of the engine oil is reduce by 20% at most compared with the prior art.%。

The Carter Agency also launchedCatRenovation service of complete equipment。After renovation，Customer equipment systems and components are at or near new machine status，Thereby prolonging the service life of the equipment.。

In addition，The use of remanufactured products in equipment maintenance is also a good practice of circular economy.。Remanufactured parts are purchased and used by customers through Carter dealers，On the premise that the performance is guaranteed，It not only greatly saves the cost.，It also helps minimize the amount of raw materials needed in the manufacturing process for new parts.、Energy and water。These services protect customers' investments and conserve resources.，It can be said to kill many birds with one stone。

 

Digital empowerment

By the end of 2021，More than 1.2 million units worldwideCatThe devices are interconnected.，Almost all new devices now come with built-in connectivity.。With the consent of the customer，Caterpillar can interpret equipment information through advanced analytical tools，Tailor-made equipment maintenance notice for customers。

In order to better serve customers with digital management，Four agents in China have been set upAnalysis platform and command center。After receiving the device information，The agent will confirm according to the actual situation of the customer's equipment，Assist the customer in scheduling repairs and maintenance，Or identify potential risks in a timely manner and dispatch personnel to the customer's location to provide services.。

Facing all over the country.CatEquipment，Digital empowerment helps Chinese agents significantly improve service quality and efficiency，Valuable operating time for customers，Improved operational efficiency。

In addition，Caterpillar is also using it.Big dataCreate value for global customers。Cat InspectIs designed for both connected and non-connected devices、Easy-to-use and popular application。As of February 2022，Six million device inspections have been completed by dealers and customers worldwide through this application，And the proportion of use continues to increase.。Leverage the data provided by the application，Dealers can more easily find out what parts and services customers need。

Hand in hand with intensive cultivation service

Caterpillar believes，Work together with agents，Continuously upgrade traditional product support into high value-added services，Contributes to the long-term success of the customer。Promote diversified services，On the one hand, it is inseparable from the professional services provided by agents.，On the other hand, it also benefits from Caterpillar's empowerment of dealers.。

In terms of team training

Caterpillar opens for dealers“Master of service”And other training programs.，Help sales staff to understand product features and customer needs，It also helps engineers improve their technical level.。

On the hardware side

Caterpillar regularly rates dealer shops and facilities.，Help to make a reasonable development plan，Improve the hardware level year by year。Equipment maintenance and workshop pollution control、Component overhaul capability assessment and many other training programs，So that agents can better provide customers with the whole machine renovation.、Services such as component overhaul and new power upgrade。

Caterpillar and dealers have a long and good relationship.，It has experienced the development of China's economy and the change of global industry layout.，The partnership has grown stronger over time。This has become well known in the industry“The Caterpillar Way”The important content of。Under the background of energy transformation and digital transformation，Caterpillar and Dealers Move with the Times，Work together to provide customers with high-value services，Will also become“The Caterpillar Way”Another new footnote.。