As the Spring Festival approaches, are you on the train back to your hometown, or enjoying your family at home? There is a group of XCMG basic people have been running on the road, their initial intention is “ Think what the customer wants and what the customer needs ” , their end point is to meet the customer value requirements .

Before the Spring Festival in 2020, due to the tight project schedule in lanzhou, the XCMG XR360E rotary drilling rig purchased by the customer needs to be urgently dispatched. Because the site is located in a mountain gully, the terrain on both sides of the river is extremely dangerous, and the local snow is falling heavily, in order to ensure the safety of equipment and personnel, at 9 PM, the service personnel of XCMG lanzhou service station accompany the customer to repeatedly investigate the terrain to make the driving route, and go with the car.

After various dangerous road conditions, XCMG basic service personnel escorted the products to the site safely, unloaded the products and all accessories, and after the inventory was completed, it was 4 a.m.

At 7 a.m., the service staff, who had slept for less than three hours, were already walking on the snow-covered road more than 10 kilometers away. Through the mud and through the obstacles, they arrived at the construction site at 8:30 am on time.

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The project department requires that the rotary drilling rig must be assembled and the test piles started before 6 PM. Due to the tight time, yan xiangyu and wang jiaxin, the service staff, took two other service staff with them according to the site conditions. The two groups of people put into the work of assembling the rotary drilling rig at the same time. Their hands were stiff with cold, and the hot air continued to dry; Climb high up low too slippery, with a dry towel dipped in a few continue to dry … & hellip;

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After more than seven hours of fighting, they breathed a sigh of relief just before 5 p.m., when the giant rotary drilling rig rose above the snow-covered site, their faces red with cold. The leader of the project department at the site heartily gave a thumbs up, straight kua “ XCMG good service! Its name lives up to its name; .

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Facing thumb up in the project department, these men in the snow said: as long as the customer is satisfied, all the pay is worth it.

This kind of saying go, not only across the cold, but also through the hot heat, the performance time is required by the customer, not by the time, weather restrictions, whenever and wherever you go. They deserve a thumbs up.

2020 & other; The rat & throughout; You are the best!

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