Full heart service, life without worry. Starting from October 2019, the customer service center of XCMG environmental marketing company started the four-month Winter service miles travel activity ” . Service engineers across the mountains and oceans, despite the cold, in a nationwide large-scale winter maintenance of road products to build a bridge to warm the heart of the service.

Cold weather in winter will hit most parts of the country. For road cleaning environmental protection products, water system components will become vulnerable to the weather, the need to do a good job of anti-freezing drainage work. In order to ensure the normal operation of XCMG environmental guards in the market in winter, the customer service center took multiple measures and specially planned a series of safeguard measures.

video operation guide

In order to more vividly guide the sanitation workers to conduct the winter drainage operation on vehicles, the customer service center of the company shot the winter drainage video of various types of sanitation vehicles, and simultaneously reprinted to the terminal customer group, and video teaching the methods and skills of winter drainage. Through the video, the detailed steps of equipment winter drainage can be more visually reviewed, so as to better deepen the impression in practice and grasp each key point in the operation.

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standardized operation of field training

Focusing on the key points of product operation and maintenance in winter, the service personnel of each region took the initiative to visit XCMG road surface cleaning products to conduct comprehensive testing, and systematically checked the problems of vehicles and dealt with them on site. Presents warm winter supplies for the operator; Carry out systematic winter drainage operation skill training and safety precautions training to improve its operation skill level, standard operation ability and safety handling ability.

& other; Up to now, XCMG environmental visit team footprint throughout most of China, has taken the initiative to carry out. Winter drainage ” I have served more than 300 times, and completed the winter drainage operation and customer guidance training for over 1000 sets of pavement cleaning equipment for nearly 100 customers. The maintenance work volume caused by inadequate drainage is less than 0.1% of the total failure rate. Throughout the &;

batch new service truck market

Recently, in order to improve the customer experience, XCMG environment again put several service vehicles into the market to ensure the market response speed. The configuration of this batch of vehicles will effectively reduce the time of service personnel on the way, greatly shorten the service cycle, and realize the overall speed of service. More and more customers enjoy XCMG services, thumb up XCMG services.

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The company will continue to deepen. Failure elimination before it occurs Work ideas, practical practice “ 1 + 3 + 2 + N” Active visit mechanism, according to the product characteristics and use of different areas of development “ Winter drainage guidance ” & other; First job debugging at the beginning of the year ” & other; Spring anti-flocculation service ” And other non-regular special services, the implementation of a comprehensive overhaul and remind of the equipment, to help customers regular maintenance of the equipment.

15-minute response
12 hours in place
24-hour fix
Stick to craftsman spirit
Pursuit of work perfection
XCMG environment
Escort for national users
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