At the beginning of the lunar New Year, the outbreak of the new coronavirus pneumonia not only reduced the festive atmosphere of the Spring Festival, but also cast a shadow over the resumption of work after the festival. In special times, responsible enterprises take actions one after another to overcome the difficulties hand in hand. At present, there are multiple unknown factors affecting engineering projects around the country due to the epidemic, and most customers are under great pressure. Hitachi has taken the initiative to adjust its sales and leasing policies, in order to help customers smooth through the difficult period and prepare for high-quality resumption of work with meticulous care.

In terms of sales, Hitachi construction machinery cooperated with dealers around the world to carry out cloud consulting, cloud machine selection and cloud procurement services, moved some offline work to the online, and launched online payment of deposit gift corresponding accessories, participate in excavator group purchase gift accessories and other preferential activities to reduce the cost of customers.

To solve the customer's questions and concerns before and after the return to work, Hitachi construction machine clear special service response: set up the emergency response team, headed by senior expert service to meet customer's sudden failure to give the solution to the most professional, meticulous, and with the aid of Consite remote monitoring system and the way of telephone, WeChat help customers deal with the problem in the first time, effectively reduce downtime. At the same time, Hitachi construction machine for the seriously affected areas of the equipment need to stop for a long time customers, the service team to confirm the liquid level, check the circuit, warm-up and other pre-startup maintenance projects to ensure the smooth resumption of equipment.

With the current severe epidemic, the whole society should join hands and help each other. Hitachi construction machinery group will stand shoulder to shoulder with the partners of dealers across the country, and customers from all walks of life together, to do a share of the responsibility, and China to tide over the difficulties!