At that time, the current outbreak, John Deere will give full play to the advantages of the online system, to provide users with full support for spring farming operations!

Distance isolates the virus, but isolates our to the user's concern!
01
Customer care hotline, return visit more intimate

Distributor multi-channel announcement hotline, 7 days *8 hours of online service during the epidemic, 7 days *24 hours of online support during the operating season

& have spent

Dealers make telephone visits to customers in the past 3 years to understand vehicle conditions and solve customer problems
John Deere 400 customer care hotline 400-6576-555 offers 5 days *8 hours online support
John Deere 400 client email:

400@johndeere.com, receive users' letters and provide online solutions at any time
02
Online training support, downtime “ Learn & throughout;

John Deere customers can learn the following courses through official WeChat:
1) customer care manual
2) maintenance video
3) new machine maintenance checklist
You can also check the parts catalog and operation manual
on the Deere website. At the same time, John Deere dealers also conduct online training on technical issues of concern to customers via phone or video 03
Perfect spare parts reserve, anti - ldquo; Plague & throughout; Protect spring

The dealer has made a perfect stocking plan. Customers can order parts

through the dealer's phone and WeChat.

John Deere has 5 parts warehouses across the country, providing full inventory support
04
Professional technology platform, more authoritative service

John Deere dealer technical support center
Experts at home and abroad answer questions about after-sales service of Deere's whole series of products online and provide technical support for dealers
Provide mass solutions, dealers can realize quick query based on model, parts and problem description
Service advisory ™ And Parts consultants (Parts ADVISOR™)
Dealers can use the service consultant platform to find technical manuals and operation manuals, find maintenance instructions according to the fault code, and guide users to operate the equipment, repair and maintenance, and troubleshoot the faults remotely by telephone and video
Dealers can determine the defective parts through the part consulting platform and place orders

quickly.