On February 28, XCMG delivered the basic spare parts worth 100 million yuan to supply the major spare parts outlets in China to meet the needs of customers and escort them to resume production.

100 million yuan spare parts departure ceremony

In the face of the impact of the new coronavirus epidemic on customers, XCMG planned and organized resources in advance and moved spare parts to the front end of the market as far as possible. The first batch of spare parts will cover south China, southwest China and east China, and the spare parts for northeast China, northwest China, north China and central China will be delivered before March 10, including the anti-epidemic materials such as masks given to customers.

In 2019, XCMG achieved a new breakthrough in spare parts management, with a year-on-year increase of 136% in spare parts revenue, reflecting the size of spare parts stock in the terminal market. In 2020 XCMG foundation will display spare parts resource fancy “ Combination & throughout; After comprehensively improving the market construction capacity.

spare parts “ Combination & throughout;

1
Accelerate spare parts network layout

In 2020, XCMG will accelerate the distribution speed of spare parts network, strive to improve the level of terminal spot rate, shorten the spare parts supply cycle and improve efficiency. More than one hundred spare parts outlets will be set up nationwide, one large central bank in each province, and secondary and tertiary spare parts network centers will be set up. Regular spare parts will arrive within 5 hours in the province.

2
Digitization of spare parts information

Promote and use the global digital spare parts information service platform, and establish the regional service brand based on the regional spare parts center. At the same time, the inventory sharing also greatly shortened the customer service cycle.

3
Special fist product

After the continuous development of market special spare parts, to create a fist products, and work with the allied joint development of special spare parts suitable for different geological conditions, different construction methods, to reduce the construction cost of customers.

4
Domestic dispatch line

Set up special domestic delivery lines and set up 24-hour spare parts emergency support group to ensure timely delivery of spare parts.

5
Overseas spare parts localization

In terms of overseas market, the implementation of local service and spare parts not only improves the quality of after-sales service, but also increases spare parts revenue, expands overseas market sales, and establishes the global brand influence of XCMG spare parts.