In order to further do a good job in the outbreak of customer service work, to ensure quality service “ Don't drop & throughout; South road marketing service department innovation set up “ Internet + training ” The cloud platform provides systematic online training and guidance service for the strategic cooperation customers of reengineering and remanufacturing. Recently, nanfang road machine for Oriental yuhong, Nippon and other strategic cooperation customers customized online training announced a successful completion. Endowed with technology, nanfang road machine solves customers' pain points and improves customers' comprehensive service experience.

In order to ensure the teaching effect, nanfang road machine has conducted sufficient research on the platform selection, tutor selection, training content selection and other aspects according to the actual needs of customers, carefully screened and selected the best. The content of the course is detailed, involving “ Safety production, maintenance, fault handling, equipment explanation ” And other aspects of knowledge, including basic knowledge and customized content, dry goods full. In addition, participants can not only conduct live training interaction in real time, but also watch the video playback of lectures at any time through the playback function of the platform.

In the special online classes of Oriental yuhong and Nippon, customers and employees are enthusiastic about learning, and they are eager to discuss some doubts in the daily practical operation, interact with the instructor, and timely complete the defect detection and repair. Through this series of online training, the enterprise quickly and thoroughly mastered the professional focus of systematic production, and consolidated the basic knowledge of safety production and product production.

It is reported that most of the lecturers of this training are technical engineers and industrial service engineers who have provided services for Oriental yuhong and Nippon for a long time. In addition to excellent professional knowledge, they have accumulated many years of customer service experience and can provide more targeted services for customers. Pain points & other; Solutions. Over the years, nanfang road machine for Oriental yuhong, Nippon and other strategic partners to provide a full range of dry mortar production equipment services, specializing in the spirit of research and development, specialized technology, professional service level has been widely recognized. During the epidemic, the production of the customer is about to resume. Through the online remote technology exchange platform, nanfang road machine picks up the voice of the customer, provides high-quality services, establishes seamless service link, and provides escort for the orderly recovery of the customer.

This customized training as the south road machine “ Internet + & throughout; Part of customer service is war. Plague & throughout; During the training services to customers, based on the current effective measures, especially the south road machine online custom training service mechanism, part of the normalized, intended to help customers to solve practical problems, timely and effectively at the same time sincerely listen to customer feedback, truly from the experiences of production site, realize the Internet help upgrade traditional manufacturing to service-oriented manufacturing.

For a long time, nanlu ji regards customers such as Nippon and Oriental yuhong as strategic partners. It not only consistently provides specialized equipment services, but also devotes itself to promoting technical exchanges, talent cultivation and value sharing between nanlu ji and strategic partners. Based on the intersection of the old and new drivers of growth, nanfang road engine will rely on the accumulation of many years in the industry, continue to provide customized services for customers, build brand influence, to ldquo; Constant innovation and specialization ” The core concept for more customers to better achieve value.