Fault is command, service is responsibility!

At 4:00 p.m. on February 14, yuchai heavy industry marketing center received a service request. A yc60-9 machine at the construction site of luchuan county, yulin, broke down and could not be started. The fault was diagnosed as a generator, and a service engineer was sent to deal with it on site.

Yuchai heavy industry service personnel repair machine in the rain at night

Is currently the outbreak period, just the February 13 meteorological forecast issued a major defense meteorological warning, in parts of guangxi have 14 night to heavy rain, local heavy rain, when it grew dark, for not affect customer project schedule, yuchai heavy industry marketing center after receiving the service request rapid response, sent service group QinGong 3 people for their own protection at the same time, immediately brought the neat tools, service parts, drove to reach the site has it got dark, the sky began to drizzle, to malfunction as soon as possible, they don't have time to consider these, to repair the machine immediately, Under the condition that the lighting was insufficient at night and the installation position was on the inside of the machine, the generator was dismantled with a flashlight, and the machine was back to normal. It was now after 12 a.m., the service engineers took the satisfactory thumb up and started on the way back.
The outbreak will pass, customer service and support work, we are ready.