The feedback of our customers is critical for the development not only of our products but also our processes and organization. This is exactly the reason why we conduct customer interviews on a regular basis.

2,500 voices from 16 different countries

In the past few years PALFINGER has collected the voice of around 2,500 customers in 20 surveys in 16 countries. The three areas that are of highest relevance to us are the product, the purchasing process and the service level during the product life cycle. The overall message from all these interviews is very important to us and we are extremely proud! Our customers confirm: Together with our certified sales & service partners we keep our promises.

Making the right promises to our customers

Step 1 is always a good understanding for your specific situation. What is your business focus, what are your main activities, which problems can we solve with our lifting solution for you? Therefore, a good salesman will always ask you two key questions: What is the most important thing for you and why is this so important? Understanding the problem is the key to the solution. Then it is also easy to make the right promise.

Over 100 different crane models. Small, large, simple, high end

As soon as we have a common understanding what is your situation, we can define the right product for you. PALFINGER offers a portfolio with more than 100 different crane models from two all the way up to 200 metertonnes. Our crane models are classified mainly in three different crane ranges:

• The SLD range: solid, best-in-class PALFINGER quality, reduced options & hexagonal boom system
• The High Performance range, including EH and SH models: since many years well established crane models, different configuration sets available, hexagonal boom system
• The TEC range: PALFINGER’s premium range, offering maximum performance, broad set of comfort functions and assistance systems, polygonal P-profile extension boom system

So, no matter what you like to do, we have always the right lifting solution for you.

 

 

 

 

 

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ABOUT PALFINGER AG

PALFINGER is an international technology and mechanical engineering company and the world's leading provider of innovative crane and lifting solutions. With over 11,000 employees, 35 locations and a worldwide sales and service network with over 5,000 service points, PALFINGER guarantees customers immediate and optimal proximity.

With its future-proof complete and product solutions, PALFINGER, as a technology leader puts benefits reaped by the customer at the center of its innovation efforts. Consistent digitalization and the use of the latest technologies increase: operator safety and comfort, operational capability and service life, thus ultimately contributing to the corporate success of its customers and partners.

As a global company with strong regional roots, PALFINGER knows that sustainable thinking and behavior contribute significantly to economic success. For this reason, the company assumes social, environmental and economic responsibility along the entire supply chain.

PALFINGER AG has been listed on the Vienna Stock Exchange since 1999 and generated sales of EUR 1.75 billion in 2019.

QUERIES TO

Katja Pötsch | Head of Public Relations | PALFINGER AG
T +43 662 889 69 065 | k.poetsch@palfinger.com