“Achu，Come and help me check the electrical harness.”“Master Qiu，Go, go, go!，We need your help.”……Such telephone calls fill Aqiu's daily life.。Face more than 1500 calls per month，Aqiu thinks.：“It makes me feel full to be needed.、Be of great value。”

Qiu's name is Qiu Zhiliang.，Joined the Zoomlion family in 2007，Enter Construction Crane Branch。5 years of experience in commissioning of large tonnage cranes、10 years of service，He has become an omnipotent star after-sales service engineer in the eyes of crane customers.，After his treatment.，Faulty products can be obtained.“Illness”Divide。Familiar customers call him because of his simple and honest character.“Achu”，Customers who don't deal with much admire his technology and call him“Master Qiu”。

△Qiu Zhiliang, Service Engineer of Zoomlion Engineering Hoisting Machinery Company

“Master”He also grew up as an apprentice.。

Qiu Zhiliang introduced.，He studied mould design and manufacture in junior college.，After graduation, he entered Zoomlion Engineering Lifting Machinery Branch.，At first, I practiced in the electric power class.。Talking about the experience of just entering the company，He has a lot of feelings.，There is hardship，It's also training.。At that time，An internship allowance of four hundred yuan a month，Two hours of bus running back and forth every day.。“I work overtime almost every day.，Just to learn a little more.。”Qiu Zhiliang knows that he does not have an advantage in education.，Can only use“Diligence can make up for clumsiness.”The old prescription.。

Study diligently、The drive to think soon enabled him to take charge of his own affairs，After mastering the electrical installation and commissioning skills of large-tonnage crane products，April 2012，Qiu Zhiliang started his service career.。Ten years of experience，So that he has enough experience and technology to solve all kinds of difficult and complicated diseases.。

△Qiu Zhiliang inspects equipment for customers

“Perhaps the biggest difficulty I have ever encountered is the cold.”，For professional problems.，But sometimes it's a little more complicated.、A little longer.，Qiu Zhiliang can solve it in the end.。But the cold weather can only be tolerated.，“Where is the customer's equipment?，Our service must be there.。”He was particularly impressed by his service in Tianzhu Mountain, Gansu Province, in 2017.。It was 28 degrees below zero.，Heavy Snow，Vehicle Malfunction，In order to ensure normal lifting the next day，He is busy from seven in the morning to eleven at night.，Work continuously for 16 hours in severe cold，It was so cold that he kept warming his hands with the engine exhaust.。

Even as“Services”A master of the world，Qiu Zhiliang still maintains the mentality of learning.，Hard work has become an opportunity for growth in his eyes.。

2020，Customers in Shandong bought it.ZAT18000HCrane is used for hoisting of a wind power project in Shanxi。At that time，The customer is a new customer of Zoomlion.，The first time I bought the company's products, I chose a big man of 1800 tons.；ZAT18000HCrane is also a new product for wind power hoisting created by Zoomlion in that year.；In the meantime，The driver has no previous experience in operating the large-tonnage crane of Zoomlion.，It can be said that“San Xin”Challenge。In the course of nearly three months of car-following service，Qiu Zhiliang and another service engineer of the company are busy.，Commissioning equipment、Train the operator、Assist in the transition and so on.，Not only is there no problem,，Fficient installation is also achieve，Seven wind turbines were installed in one month.。“At that time，It's also thirty or forty degrees below zero at night.，But the whole process is very pleasant.，I learned a lot of new things.，The problems found in the process are also fed back to the technology.，For improving the product。”

Excellent product performance、Perfect service、Excellent lifting efficiency，Since then, the customer has become a loyal customer of Zoomlion.。Constantly improvingZAT18000HThe crane has also become a popular wind power hoisting in the market.“Artifact”。

In recent years.，With the hot sales of large tonnage products of Zoomlion，Service engineers are also very busy.。As a star service engineer who is often named by customers，Qiu Zhiliang was so busy that his feet did not touch the ground.。According to the work log，He travels about 300 days a year.，More than 1500 service calls per month，Up to 4000 times，50000 kilometers by train，The plane is 10000 kilometers.，Car kilometers 15000.，The total journey is more than 75000 kilometers a year.。

2017，Due to outstanding performance and achievements，Qiu Zhiliang was rated as the company“Zhonglian Star”。Qiu Zhiliang with this honor，Start taking apprentices.。

△2017，Qiu Zhiliang was rated as the company“Zhonglian Star”

“The company's culture of cultivating craftsmen is very good.。I still remember when I first entered the company as an intern.，In order to make our debugging technicians learn better,、Master the assembly and adjustment technology，The old masters unreservedly taught their skills and knowledge to each other.。Now I have some experience and technology.，I can also do my part to help and guide.”。Up to now，Qiu Zhiliang has brought out more than 40 apprentices.。In the meantime，He also wrote《QY90 toQAY260 Crane Product Typical Service Case Analysis Manual》《Solution to automatic extension after retraction of boom cylinder pin》《Way to rebound solution》《Solution for main winch slip hook》And other dozens of after-sales service cases.，To help foreign service personnel solve related problems more efficiently.。

△Zhu Rihe's military parade project in 2017，Qiu Zhiliang inspects cranes

“For me, Zoomlion，It is not only a place to improve professional skills.，It is also a university for the growth of life.。After entering the company，I finished having a family.、Establish one's career，Also followed the company in 2009.、2015、Three times in 2017 to help CCTV live broadcast of military parade，To participate in this national event.，Be deeply honored and proud。What I can do.，Just stick to it a little more.，Think a little more.、Do a little more.、Think more about the customer、Do a better job of service，With all my colleagues.，To contribute to the development of the company.。”