Yan Yu，From a dashing veteran.，Grow up to be an all-round talent of Zoomlion Engineering Crane Maintenance Service Guarantee，The time span is 20 years.。

Yan Yu's short and plain words，With a proud smile.，An energetic figure.，All of them show a sense of never giving up when they encounter difficulties.、The stubbornness and tenacity of never flinching。As a service engineer, I have been dedicated for 20 years.，Yan Yu is one of the tens of millions of service engineers in Zoomlion.，They persevere and persevere in their pursuit.，Solve problems for customers，Escort the equipment，With one's heart、Sincere and action to achieve the ultimate service，Create greater value for customers。

△Yan Yu, Service Engineer of Zoomlion Engineering Hoisting Machinery Company

Become a versatile service provider

Become an excellent service engineer，Must have excellent service skills。For construction crane，From mechanical parts to electrical components，From intelligent systems to spare parts supply，From Processing and Assembly to Engineering Application，From daily operation to maintenance，Hundreds of tons of huge engineering equipment，Service engineers are required to integrate a full range of knowledge and skills.，In order to exceed customer expectations in the front line of service.，Set up a service benchmark。

Zoomlion Heavy Technology Talents Training System Perfection，Multi-level and all-round post practical skills training，And smooth career planning and promotion channels.，It creates rich fertile soil for the growth of service engineers.。Yan Yu joined the Construction Crane Branch in 2002.，He has successively worked in the product assembly and commissioning line and the after-sales service line.。Valuable experience in trial production of new models for many times，Participate in difficult and emergency troubleshooting in the front line of service all the year round，Provide rich practice of technical support and rescue treatment，So that Yan Yu can not only solve problems for customers.，Be able to observe the working state of the equipment more carefully，Collect information in real time，Predict the possible causes of the fault，Minimize the impact of equipment failures on customers。

For Yan Yu，The responsibility of an excellent service engineer is to ensure that the customer's equipment is in good working condition.，At the same time, we should listen to the real feedback of front-line customers.，Accumulate for the improvement of market products and services。In daily service work，Yan Yu pays attention to understanding the development direction of construction crane，Actively collect customer feedback，Collect data for technical development department，Combine production process of product，Analyze and summarize product improvement suggestion，For possible hidden dangers, timely warning and active rectification should be made.，So that that failure rate of the product is control，Enhance the market influence of Zoomlion crane。In the meantime，Yan Yu also actively participated in the preparation of service cases.，Active learning in spare time，Improve comprehensive knowledge and skills，Career transformation from a single service to a versatile service engineer。

A promise is as good as gold and a request is as good as gold

Responsibility is weightier than Mount Tai.，Service witness value。Service is a promise.，Be responsive to every request.，It's a thoughtful attitude.，It is also the embodiment of the value of Zoomlion.。

In recent years, crawler cranes have shown a blowout development.，Market sales are in short supply.，Excellent service engineers are often overloaded with work.。Statistics according to work order，Yan Yu has an average of 27 days of travel service per month in 2021.，Open a road in every mountain and build a bridge in every water，24/7 service，Its footprint covers 17 provinces.，Service trips average more than 5,000 kilometers per month，Indefatigable pace，It takes courage.，More importantly, we should have the belief to persevere.，Hot weather and heavy tasks have never stopped Yan Yu from moving forward.，“Zoomlion products and services where I am needed，I'll go there.！”Yan Yu practices with practical actions“Honest Service·Heart Care”Service brand concept。

△Yan Yu is repairing crane equipment for customers.

January 2021，ZCC5800 malfunctions in Xilinhot, Inner Mongolia，Urgent task of site shutdown。Upon notice，Yan Yu immediately got up from Zhejiang and rushed to Inner Mongolia.，The extremely cold temperature of nearly minus 30 degrees Celsius in Inner Mongolia did not stop Yan Yu's footsteps.，Epidemic Traffic Control can't get down on the expressway，Yan Yu is waiting in place to pass the green code and continue to move forward after meeting the epidemic prevention policy.，After overcoming many difficulties, he finally arrived at the project site.。Have no time to eat a hot meal，Yan Yu carried out a comprehensive inspection and troubleshooting of the equipment overnight.，The cause of the failure was finally determined the next morning.，Due to the extremely cold weather and the driver's improper operation.。Two words do not say much，The fault was quickly eliminated by Yan Yu.，The equipment quickly resumed normal operation and construction in his hands.。

“Yan Yu rode alone for thousands of miles.，Exquisite skill，Meticulous service，We must praise the products and services of Zoomlion.！”Customers highly recognize the sincerity and responsibility of Yan Yu and the service engineers.。

Smarter and warmer

With“Ingenuity”Create the ultimate service experience，Use“Zhi”Wisdom creates new digital and intelligent services。As a leading equipment manufacturing enterprise，Zoomlion is determined to persevere“Customer-centric，Create value for customers”The idea of，Product 4 implemented from the company.0 Since the Project，Zoomlion Construction Crane Company has completed a full range of product performance.、Quality、Cost、The ultimate improvement in four aspects of service。

Yan Yu and tens of millions of excellent service engineers of Zoomlion，Is based on big data、Internet of things platform as system support，Continuously promote the iterative upgrade of the service platform，The overall solution of intelligent service，Provide users with more intelligence、Networking、High value services，Further lead and promote the transformation and upgrading of service-oriented manufacturing in the industry，Set up the best attitude in the industry、Service benchmark with temperature。