July 2020,Yantian Gobi in Qinghai Province, more than 3000 meters above sea level, is boundless and endless.,As far as the eye can see。Extremely harsh construction environment,OneZR360C-3. The rotary drilling rig fails.,Work had to be stopped for repairs。After receiving the service information, Jin Jing, the service engineer of Zhonglian Zhongke Pile Machinery Company in Gansu, Qinghai and Ningxia,Start at the first time,Go to the construction site overnight,After arriving, they fought continuously.,Finally solve the equipment failure,Recover customer losses,Winning the high efficiency of Zoomlion Piling Machinery、Praise for high quality service。
Gobi desert、Snowy plateau,Heaven and earth are vast。For Jin Jing, who is engaged in piling machinery service in Gansu, Qinghai and Ningxia,,Not only to know and overcome difficulties、Persevere,Peaks spanning thousands of meters above sea level;Not to mention flinch.、Take root in the front line for a long time.,Persist in escorting Zoomlion Piling Machinery。
Aggressive、Stubborn、Tenacity、Drill strength,Jin Jing, 33, has worked as a service engineer for 10 years.,Serve Zoomlion with Loyalty and Responsibility“The spirit of four strengths”Made the most beautiful interpretation.。
△Jin Jing, Service Engineer of Zoomlion
The connecting bridge of customers
Jin Jing Entered Zoomlion in 2012,He is currently the after-sales service engineer of foundation construction in Gansu, Qinghai and Ningxia.,It has been rated many times“Quality pacesetter”And“Excellent staff”,In the first half of 2022, service satisfaction was 100%,Zero customer complaints,The after-sales service personnel of Zoomlion Foundation Construction Machinery Company ranked first in the country.。Leaders and colleagues call him the backbone of the company's service.,Customers are more willing to compare him to the bridge between Zoomlion and customers.。
Early 2022,Tianjin customerZR400LConstruction of Rotary Drilling Rig in Guyuan, Ningxia,Equipment failure shall be returned to the factory for rectification.,But there are hundreds of thousands of freight and delays in the construction period.,It is a great loss for both manufacturers and customers.。Jin Jing served as a monitor in the remanufacturing workshop of rotary drilling rig.,Have rich experience in equipment overhaul,When he arrived at the construction site,,No simple loading and returning to the factory,But in conjunction with that condition of the device,Take the initiative to put forward the plan of on-site maintenance and technical renovation.。
Freezing weather with heavy snow,Jin Jing took the service personnel to burn the fire to keep warm and fought overnight.,Sleepy and tired, lie in the shed for a while.,If you are thirsty and hungry, cook a pot of noodles to make do with it.,Fight for eight days,The equipment failure was solved within the time limit.,Equipment rectification has been completed.,Reduce losses for companies and customers,Defended what was theirs.“Gold Medal Service”And“Zero negative reviews”The glory of service。
△Jin Jing assists customers to assemble and disassemble equipment
Deep ploughing and teaching by words and deeds
Rotary drilling rig、Double Wheel Milling、Hydraulic grab、Full rotation,Rich product line of Zoomlion Piling Machinery,It provides efficient construction equipment for various difficult working conditions of foundation construction.。As an excellent service engineer.,Must keep abreast of company and product developments,Master the latest product knowledge and service skills,In order to create reputation and success in the first-line service market.。Jin Jing is such an excellent service engineer.,He has the quality of a master in solving equipment faults.,He has participated in the trial production of new products for many times.,He has rich experience in the installation and commissioning of piling machinery in Shanghai BMW Exhibition for many times.,He is truly an all-round service master.。
A single tree cannot make a forest.,It is difficult to form an army alone。Jin Jing knows that no matter how capable a person is,,Invest more,Not as strong as the team.。With the rapid development and increasingly rich products of Zoomlion Foundation Construction Machinery Co., Ltd.,Jin Jing not only unreservedly imparts exquisite service technology experience to team members,,Zoomlion will also“Care for the customer,The ultimate service”The idea of,Teach every employee in the team by words and deeds,Lead the team members to plough the front line.——Receiving equipment、Operation training、Maintenance and repair、Troubleshoot,Jin Jing and the service team continue to create the ultimate service experience.,The mission must be achieved,Go all out to pursue 100% customer satisfaction,Shaping the Brand Competitiveness of Zoomlion Piling Machinery。
Steady support into depth
The intimate service of Jin Jing and the service team,It provides a solid support for the northwest market of Zoomlion Foundation Construction Machinery.,It also consolidates the firm mutual trust and sincere cooperation between Zoomlion and its customers.。Supported by the sales and service integration policy of the Division,Jin Jing also became the first service engineer of Zoomlion Foundation Construction Machinery Company to reach a sales order for rotary drilling rigs.,In the depth of the market, it has planted a clear banner of the brand of Zoomlion Foundation Construction Machinery.。
△Jin Jing repairs equipment for customers
With the acceleration of infrastructure investment in China,High-speed rail、Bridge、Urban Rail Transit、Water Conservancy Project、Leap-forward development of urban underground facilities and large transportation hubs,Equipment manufacturing enterprises need to adapt to increasingly complex and diverse working conditions.,Meet the large diameter、Deep-holing、Construction requirements of high environmental protection,Need to rely on deep technology accumulation、Excellent product quality and service to achieve the ultimate concept of cooperation,Win the trust of customers。
Jin Jing and service engineers,Ambition to build an expert team of piling machinery and equipment services,Help Zoomlion Foundation Construction Equipment Blooming Splendid in the Market,Create greater value for customers。
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