Talk about your views on service work，Gao Hui, XCMG service engineer, said earnestly.：“Do equipment service，Only the service can reach the customer's heart，In order to achieve 100% customer satisfaction.。”

During the more than 1500 days and nights of service in Heilongjiang，Gao Hui has been so insistent.！

  

The Key to Full Score Service：Want more，Do better

One day at noon，An urgent call from a client，Said the pump truck was suddenly boring.，It may be blocked，Need guidance and support。To avoid setting of concrete，Reduce customer losses，Gao Hui patiently instructed the pump workers to clean the concrete.，While driving to the scene，Help clean the concrete in the hopper and pipes。

  

Clean it up，Gao Hui did not leave immediately.，I wonder if there are any other reasons for the blockage.。In order for the vehicle to resume operation as soon as possible，After saying hello to the client，Get under the car and check it carefully.。

  

“He has excellent skills，And he's thinking about us.，Just as promised.，I did itThink what we think.，Everything is customer-centric，I'm really touched.！”

  

How to earn trust：Face the problem，Get over it

“The epidemic is a big test.，And our work can't be affected too much.”。

To ensure service efficiency，Gao Hui complied with the government's epidemic prevention requirements.，While visiting customers，Follow up the construction of customer equipment，While conducting in-depth equipment inspections.，Ensure stable operation of the equipment。

 

In the process of tracking，Conduct online and offline safety and operation training，Reinforce customer awareness of equipment and safety。This way of working dispels customer concerns.，It also won the trust of customers.。

 

Focus on customer satisfaction，Take the worry-free concrete line as the mission。Put your heart and soul into every service.，This is what every XCMG service engineer like Gao Hui insists on.“Full marks for service”。