“I enjoy serving this cause.，I will lead the team to make unremitting efforts.，With consummate skill，Great service，Escort for customers，Grow with the company，Hold up a small sky in the service industry。”This is the true voice of Cao Laosan, the service engineer of Yingxuan Heavy Industry.。

Cao Laosan，A maintenance service worker of Zhejiang Ruixuan Company, the agent of Yingxuan Heavy Industry，In 2022, Yingxuan Heavy Industries“Yingxuan New Energy Loader Service Training Camp”Medium，With a solid theoretical foundation、Excellent maintenance skills，Won the award of "Good Technician of Yingxuan Heavy Industry in 2022".。Let's listen to the inspirational story behind him today.。

01

Maintenance veteran for 15 years to break through their own ties with Yingxuan Heavy Industries

Life can not be satisfied with the status quo.，Have a heart that dares to fight.，Cao Laosan, born in the 1990s, is such a person.。2007，Cao Laosan graduated from junior high school，Life has entered a period of confusion.，Desperate to learn a trade for a living，It happened that my uncle repaired loaders.，Under the careful guidance of my uncle, I formally entered the construction machinery maintenance industry.。Since then，He began to study hard and practice maintenance skills.，Slowly begin to take charge of their own affairs，After that, he worked in the service station for several years.，In 2014, he began to work hard in the repair shop.。2019，He made a bold decision.，He left his hometown in Henan and came to Zhejiang for development.，Joined the agent of Yingxuan Heavy Industry in Zhejiang under the recommendation of a friend before.。When asked why he made such a choice,?The answer he gave was:：“In the repair shop these years.，Fix it every day.，I don't feel challenged and I can't learn anything new.，I feel that I will be eliminated by the market for a long time.，Want to improve your maintenance ability，Want to learn the latest technology，The best way is to join the new machine agent.，In addition, the loader of Yingxuan Heavy Industries has been in the forefront of technology.，So he did not hesitate to join Zhejiang Ruixuan.。”

Facing new starting points and new challenges，The pace of learning never stops.。As the service engineer of Ruixuan，Cao Laosan learned a lot of new things as he wished.，Previously, most of the repair shops were direct injection loaders.，After I came here, I came into contact with Yingxuan EFI loader.，In addition, I also reinforce myself in the circuit here.、Shortcomings in air conditioning maintenance。Hard work pays off，With their own unremitting efforts.，In 2020, he became the manager of Zhejiang Ruixuan after-sales service team.。

02

Endless and unforgettable trip to Yingxuan New Energy Training Camp

“There is no end to learning，It's never too late to learn.，Technology is constantly updated and improved.，I will always work in the state of learning.，I have always regarded myself as an apprentice.，Take your time to enrich yourself，You can't do without study，Market out of new products as service personnel do not understand，It's easy to be eliminated.。”It was Cao Laosan who signed up for 2022.“Yingxuan New Energy Loader Service Training Camp”The original intention of。

 

Yingxuan Heavy Industries is the leader of new energy loaders.，Know that the first action to do a good job of operation and maintenance services is to improve service.，So we organized Yingxuan New Energy Special Training Camp.。2022，When I learned that Yingxuan was going to hold this event.，Cao Laosan volunteered to the company leaders to participate in the competition.，After layers of screening, they finally got the training quota for Yingxuan manufacturers.。August 2022，Thirty excellent service engineers from all over the country came to Weifang, Shandong Province.，Started a week of special training.。Cao Laosan is one of them.，Under the background that more and more customers choose Yingxuan electric loader，Know the importance of mastering new energy maintenance skills as a service personnel。

  

He was deeply impressed by the training of Yingxuan Heavy Industries.，Yingxuan arranged professional new energy experts to teach.，The electricity is equipped with high voltage.，Only after professional safety training can it be repaired.;In the theoretical training, experts give detailed explanations.，For example, some professional terms will be broken up and converted into ordinary terms for explanation.;In the practice class，The most important part of the new energy vehicle is the battery.，Yingxuan work experts take out the battery pack and disassemble it.，So as to give a comprehensive explanation.，In addition，It also organized a series of new energy practices.+Fault judgment of the whole machine, etc.。Through this activity，Cao Laosan has gained a lot.。First，This is a rare opportunity for him.，For the first time, I went to the manufacturer to deeply understand the corporate culture of Yingxuan Heavy Industries.;Second，More in-depth understanding of the Yingxuan electric loader，Master the basic maintenance skills;Third，Met a group of like-minded service engineers。

03

New Energy Trend Yingxuan Dianzai in the Eyes of Cao Laosan

As a veteran of the maintenance industry.，Cao Laosan thinks，Under the background of the country's vigorous promotion of double carbon，The general trend of new energy loaders，For maintenance service personnel，Denso has no engine，It saves the usual engine maintenance.、Check the oil and other links.，But in the battery、The circuit puts forward higher requirements for service personnel.，It is quite necessary to master new energy maintenance service skills.。In 2022, many customers in Zhejiang also chose Yingxuan Heavy Industry Electric Loader.，There have been no problems so far.。Cao Laosan also tested and experienced Yingxuan Heavy Industries.YX656EVElectric Loader，In his opinion，In terms of driving experience，The noise is very low when driving.，Very comfortable to operate、Great strength，In terms of maintenance，Yingxuan is equipped with automatic lubrication system，Butter can be made regularly and quantitatively.，And Yingxuan Denso has a long warranty time.，This is the reason why many customers finally choose Yingxuan.。

04

Customer-Centered Cao Laosan's Most Unforgettable Service Experience

“24 hour service，As long as the customer calls，We are ready to go at any time.，Be patient to solve the fault raised by the customer.，Questions not raised by customers should also be actively investigated.。”This is the principle that Cao Laosan's service team treats customers.。Remember one time.，It was about 8 o'clock in the evening.，Nearly 300 km from the customer，Sales receives feedback from customers，Said the brake disc of the loader was worn out.，At that time, the customer was more anxious, mainly because he had to continue to work.，Although it's a minor problem，But Cao Laosan and his colleagues immediately drove the service car to the scene.，On the way, the service car broke down accidentally on the highway.，After waiting for a few hours, he got on the trailer and arrived at the highway entrance.，The sales are very good. Drive here at the highway entrance around 12 o'clock.，We transferred the tools and accessories directly to another car.。Get to the client at 3:00 a.m.，Brake pads are everyday wear parts.，Mainly because the driver did not check the brake pads.，The brake disc was worn out because it was working all the time without stopping.，It took two hours.，Finished at 5:00 a.m.。After a short rest in the car，Cao Laosan then drove to the next location to serve another customer.。

This is the true portrayal of the work of Yingxuan Service Engineer.，Always focus on the customer，For Cao Laosan，When every time through their own efforts to solve the problem for customers.，It is the most fulfilling moment for me.。

 

Sum up

An ordinary post，It can also emit extraordinary light.。As long as there is free time.，Cao Laosan began to study the maintenance knowledge of new energy loaders.，In addition, facing the coming December,“The fourth era of the country”，He also started his research ahead of time.。Cao Laosan can be said to be a microcosm of many service engineers in Yingxuan Heavy Industries.，Every Yingxuan Heavy Industry loader is inseparable from their silent efforts.。Finally，He expressed his expectations for Yingxuan in one sentence.：“Time records your steps.，The performance proves your efforts.，I hope Yingxuan Heavy Industries will reach a new level.，Create a more brilliant tomorrow”。