Lifecycle Value Service，Create a golden card of customer care。Recently，XCMG Excavator Adds Another Honor，The construction of user service ecosystem has been affirmed by the industry，Evaluated“China Construction Machinery Golden Wrench Award”。

 

It is a new award set up around the construction of user service ecosystem of construction machinery enterprises.，“Golden Wrench Award”Focus onUser marketing、Administration、ServiceAnd other links。XCMG excavator can win this award.，It is not only the gold-lettered signboard of XCMG.，More solid foundation and professional service ability。

 

 

Over the years，XCMG excavator aroundService resource layout、Technical support、Intelligent upgrade of services、Service brand buildingWait for the direction，Deeply excavate the value of customer service，Innovation and upgrading service mode，Successfully walk out of a path with bothMajor、Efficient、Wisdom、CustomizedAnd so on multiple superiority characteristic service road.。

 

Establish service payment standards，Practice the whole life cycle service care

 

More than 2600Professional Service Engineer，More than 2300 vehiclesThe service car is on standby at any time，Set up nationwide600Service site，All year round365 days、7×24 hoursGuard……A set of simple numbers，It clearly outlines the overall service resource layout of XCMG excavators.。

 

 

At the same time，Service personnel continue to sink to the front line，In the series of activities of serving China，The accumulative total of equipment inspected is up to250,000 units，Total travel exceeds30 million kilometers，“Body and soul”“24/7”“The whole process”“Full life cycle”Wait for the promise overflowing with sincerity.，To provide more protection for the vast number of users。

 

Rapid response to market problems，Upgrading the technical support system

 

Post-market sector，The ability to respond quickly is particularly important。For this reason，XCMG excavator fully integrates system resources，Innovation and formulation of three-level rapid reaction、Eight-level fault response mechanism，Solve difficult problems quickly，At the same time for the degree of failure、Duration of repair application、Automatic early warning and short message supervision of processing progress, etc.，Multi-department cooperative processing。Realize intelligent business monitoring in the whole process of service、Digital management of services，Achieve365*24 All Weather Response。

 

 

Leveraging Big Data Analytics，Match market demand and product distribution，Establish and improve、PreciseThree-level spare parts support system，Effectively improve fault handling speed and customer satisfaction。

 

Integration of business and informatization，Create industry-leading intelligent services

 

Up against the wind，Go with the flow。Current Construction Machinery Industry，Digitize、Intelligent、The application of new technologies such as informatization is becoming more and more popular.，XCMG excavators have already grabbed the beach layout.。

 

 

 

XugongeRepair、Intelligent Management Platform at the Top of Mine、Customer service system、Resource map、Real-time Operational Command Platform“Five in one”Service digitalization systemThe establishment of，Solved the problem of one-click repair from self-service、Map positioning of service resource、Intelligent dispatch，To service track tracing、Real-time analysis and monitoring of big data，It realizes the perfect integration of technology and application.。

 

Upgrade the service mode，Launch of mine services“520”Special guarantee

For large tonnage products，Upgrade and launch of XCMG excavatorMine Services“520”Special guarantee，Build sites for major customers of mines according to mines、Provide zero-distance mining service for nearby network support。At present, Fujian Sanshun has been established.、Shaanxi Chunhui、Shanxi Hequ, etcMobile service stations have been set up in more than 40 mines，Service satisfaction has been greatly improved。

  

Have a broad view and take about，Thick accumulation and thin hair。Lead with wisdom、Value creation is the service goal.，XCMG Excavator will continue to explore new service modes，WithGold Service Promotes Value Chain Reshaping，ForTransformation of traditional manufacturing industry to service-oriented manufacturingAnd make unremitting efforts。