In order to improve the service quality of Shantui overseas agent，Standardize the service process，Obtain customers' objective evaluation of the product，Shantui recently organized service personnel to visit customers in Papua New Guinea.。

Papua New Guinea is part of Oceania.，It is an island country in the southwestern Pacific Ocean.，It mainly covers the eastern half of New Guinea Island and the nearby Bismarck Islands.、There are more than 600 islands, including Bougainville Island.，Earthquakes are frequent、The environment is harsh，The traffic is very inconvenient。

LThe company is a new customer of Shantui in recent years.，The amount of equipment purchased is increasing year by year.，Purchase more than 20 sets of equipment of various types in 2022。Shantui service personnel for the special construction conditions of the customer，Carefully record 28 suggestions for improvement，And put forward professional guidance suggestions for the operation mode.。At the same time, we actively recommend adaptive models.，Highly appreciated by users。Out of trust in Shantui's products and services，He immediately decided to continue to purchase equipment from Shantui in subsequent batches.。

At the service site，Service personnel instruct local drivers to operate the equipment on site.，And by shooting video data，Targeted analysis of operational differences for customers。The different fuel consumption of 10 similar models is analyzed.，Point out problems and propose solutions，Solidify the throttle opening angle、Selection of On-site Guidance Operation Mode、Change the operation process, etc.，Make the fuel consumption in a balanced state in a short time，At the same time, it has solved 6 problems of various failures of other equipment in the past.。

The client said：“Only Shantui can achieve full coverage in Papua New Guinea.！”。Hold on“Customer satisfaction is our aim”Core values，Shantui's business philosophy of customer satisfaction effectively runs through the whole process of enterprise development and operation.。“Shantui service is always available.”It is Shantui's consistent service concept.。Whether it's climbing or wading.，No matter where the user is.，Or in the deep mountains and dense forests?，As long as the customer needs it.，The mountain push service will arrive soon.，To provide customers with first-class products、Technology、Service，Achieve customer value，Win-win cooperation with customers，Co-development，Grow together。