Lu BingjianHigh Commissioner for Technical Services for the Africa and Middle East Region

“Be willing to give、Be considerate”A technical service expert

Mention Lu Bingjian，Everyone must be familiar with it.，He is a star of Engineer Liu's overseas service.，He won the third Liugong Global Skills Competition in 2018.，In 2019, he was awarded Liugong“Youth role models”Designation and International Business Center“Service star”，In 2020, he was awarded the fourth Liugong“Worker's star”Honorary title……Successively in the Russian area of Liugong、Middle East、North Africa、Technical service support in East Africa and other regions，Can be said to be a persistent learning attitude and the spirit of hard work.，Has won the recognition of customers and the rapid growth of overseas service personnel.。

March 2020，Liugong 7 sets 856HThe loader arrived at the site of the customer's project department in Dibak, Ethiopia smoothly.。Due to the urgent schedule，7 pieces of equipment need to be assembled quickly，Lu Bingjian's team has done a good job in epidemic prevention.，Brave the hardships of the journey、Multiple difficulties such as armed unrest and epidemics，Complete the equipment assembly at the first time，And provide relevant training for customers.。Customers' quick response to Engineer Liu、Professional dedication、Professional training，As well as strong service guarantee, I am very satisfied.，He immediately sent a thank-you letter to Engineer Liu.，At the same time, he said he looked forward to more cooperation with Liugong.。

 

Same year，Lu Bingjian is responsible for the Ethiopian government project.，Previously, customers used to use international famous brands.，Try Chinese brand for the first time，The requirements for equipment service guarantee are particularly high.，But Lu Bingjian conquered customers with his profession.，Conducted more than 60 person-times、80 class hours of handover training，And carry out equipment inspection activities.。Under various rigorous tests of customers，Liugong equipment has withstood the test.，The service attitude and professionalism of Liu workers have won praise from customers.，It has completely changed customers' perception of Chinese brands.，Then the customer added an equipment purchase order.。

“Give a man a fish and you feed him for a day; teach him to fish and you feed him for a lifetime”！Operating principle of slave equipment、Electrical circuit explanation and typical fault case analysis，As long as the customer needs.，Lu Bingjian taught each other everything he could。This year，To enhance regional service capacity、Play the vanguard role of Party members，Liugong has set up a silver service certification for key projects of Party members in East Africa.，Lu Bingjian is the project manager.，It mainly promotes the Democratic Republic of the Congo、Tanzania distributor reaches silver service standard。At present, all the work is progressing as planned.，It will systematically improve the service level of dealers。

 

“The goal determines the direction，Direction brings power。”Ten years of overseas technical service experience，Lu Bingjian has grown from a service engineer to an excellent trainer.，He firmly believes that technology is the foundation.，As long as you are practical and willing to work，Work hard，In the future internationalization of Liugong，I will also grow with Liugong's overseas business.。

05Mohamed FawziService Engineer, Middle East Company

Work from dawn to dusk and sweat in the desert to become a good partner for customers to create wealth

  

“This is Engineer Liu's client.，And a friend of mine.。”During a few days visiting clients in Dubai，Follow Liugong Middle East Company Service EngineerMohamed Fawzi，The author visited Liugong's sandstone in Dubai.、Road、Concrete、Second mobile phone、Construction and other customers，This is the most heard introduction.，The deepest feeling of a sentence。

Be recognized by customers，You can also become friends with customers.，This is the charm of a technical service personnel.。Working in equipment service in the UAE is hard work.，Take the heat、Epidemic prevention is forMohamed FawziIt's all a common practice.，He also has to be on call with customers.，The challenge of accurately grasping problems and dealing with them in a timely manner。

  

“Liugong brand is very good.，The two loaders purchased in 2007 are still in use.。”BIC ContvactingEquipment managerMosfafaSay，Thanks very muchMohamed FawziSupport for us，Next, we will continue to cooperate with Engineer Liu.。

According to colleagues from the Middle East Company,，Mohamed FawziBut the service industry“Desperate Sanlang”。2020，A customer of Engineer Liu wants to catch up with the construction period.，Emergency transfer of 80 pieces of equipment，Most of them need maintenance.，The customer requires that all equipment should be disposed of within one month.。At that time, the epidemic situation was grim.，And local laws and regulations have special requirements for the equipment，Under many difficulties，The company decided to send many service stars.Mohamed FawziTake on this important task。

  

Mohamed FawziIt leaves every morning at 5:00 a.m.，Return by 10 p.m.，With excellent service technology and the spirit of not afraid of hardship.，8 units were successfully repaired and delivered within 10 days，Win the trust of customers，Therefore, all the orders of the equipment that the customer needs to repair this time are directly obtained.。Not only that，Thanks to his efficient service support，The customer also wrote a special thank-you letter to the company.，YesMohamed FawziGive praise。

Now，Mohamed FawziStill maintain the nature of an excellent service personnel.，Work from dawn to dusk，Be responsive at all times，Serve customers wholeheartedly，It has become a good partner for customers on their way to prosperity.。

Day after day，Year after year，20 years of internationalization of Liugong，Liugong Overseas Service Officers and Soldiers Use Their Youth and Blood、Dedication and responsibility、Passion and struggle explain“Provide customers with excellent construction machinery products and services”，They use perseverance as one.、The mission and responsibility of advancing bravely，Braving the Wind and Waves for Liugong's Internationalization、Steady and far-reaching。