In the eyes of the customer，They are the spokespersons of Liugong's overseas service brand.，It's easy to get rid of the disease“Steel Doctor”，It is to teach people to fish“Gold medal lecturer”，Go forward bravely“The most beautiful people who brave a dangerous situation”……

In the overseas business development of Liugong，We should not only have good quality products to market.，More importantly, we should have an excellent service team as a guarantee.。For 20 years，Engineer Liu is struggling in the overseas market.，A batch of excellent service personnel are conscientious.，Create the reputation of overseas customers with heart and soul，Win trust with passion and struggle，It became Engineer Liu's sail to the blue sea.。

01Tan ZhenHigh Commissioner for Regional Technical Services for Central Asia

“Get rid of the disease”  Be anxious about what the customer is anxious about“Steel Doctor”

 

Despite having traveled for 11 hours.，But upon arrival at the customer premises,，Tan Zhen is like playing chicken blood.，Go straight to the scene and start repairing the equipment.。This is the scene that the author saw on September 5 when he visited the customer site of Shubarko Coal Mine in Karaganda, Kazakhstan.，Scenes like this are already“Tan Zhen”Their daily life。

End of 2021，The customer's new coal mine project purchased nearly 30 sets of Liugong equipment in batches for the first time.，Frequent failures of wide-body dump trucks due to operators' unfamiliarity with the equipment，It seriously affects the work efficiency.。To this，Tan Zhen and his team members responded quickly.，Through professional on-site training and maintenance guidance，Resolved customer complaints in a leisurely manner。

 

Solve the urgent needs of customers，Escort for Liugong products，Achieve the customer reputation of Liugong brand，The list goes on.。2017，The Liugong 856 loader of a major customer in Heidelberg, Kazakhstan, had problems after working for more than 20,000 hours.，Although the equipment has passed the warranty period.，But adhering to the purpose of serving customers wholeheartedly，Tan Zhen quickly tested and repaired the equipment and successfully eliminated the fault.。The customer was very satisfied，Liugong brand is more recognized and Liugong 4215 grader is purchased again.。At the same time，Tan Zhen and his customers have also become good friends.。

 

It can be said，As long as there are technical service personnel.，Whether it's a customer complaint.，Or is it a difficult and complicated problem of equipment?，They all can“Get rid of the disease”。According to Tan Zhen's recollection，LafargeHolcim, which they used to serve in Russia, only recognized European and American brands at that time.，Purchased a Liugong bulldozerBAfter 320，Find fault with the equipment.，But through professional data analysis, explanation and display, Tan Zhen's team，It proves that there is no problem with Liugong products.，Not only meet the standards，Its performance and efficiency are not inferior to those of European and American brands.。

 

For Tan Zhen and his team，In addition to having professional service knowledge，We also have to face the spread of the global epidemic.，Get over the language、Customs, cultural differences and other challenges.，Nothing is easy.。But dare to challenge and take risks.，Serving every customer well is the spirit of Liugong's overseas service officers and soldiers.，With the development of Liugong's international business,，They are also growing up.。

In Engineer Liu's 14 years of service,，Tan Zhen has also been an intern from an international internal service support.，Grow up as Senior Commissioner for Technical Services，Has been in charge of the Russian-speaking area.、Service support in Europe and other countries，From fledgling to independent，From apprentice to master of others，Sweat all the way，It's hard，It's also an achievement。

02yuan QirongSenior Manager, Regional Services, Africa Middle East

Guard with all your heart Compose Liugong's Overseas Hymn with Persistence

 

“Damaged engine shock pad，The fan and radiator may be damaged.，And even cause damage to the gearbox.，Please check carefully。”On the way to visit customers in Dubai，yuan Qirong is not idle.，He is calling customers in Africa to guide them to deal with equipment failures.，This is also their daily work.，As long as customers have needs.，The service staff of Engineer Liu will respond in time.。

Someday in 2021，yuan Qirong, who was already off duty, received a call from a customer.，Report one 933 for repairEExcavator，After putting down the phone, he immediately went to check with the service engineer.，It has been searched and tested in many ways，It was not until 3 A. M. that the problem of equipment failure was solved smoothly.，The customer is very happy about this.。

 

“The technology is first class、Friendly service”，In the offices of the Middle East Corporation.，This silk banner presented by the China-Turkey UAE Equipment Rental Center is very eye-catching.。yuan Qirong pointed to the silk banner and said proudly.，Among many equipment manufacturers, Liugong is the only one that received a silk banner.，Because Engineer Liu's service support is timely.，Parts are delivered in a timely manner，Service staff on call，This is the honor that Engineer Liu's after-sales team won with practical actions.。

“Guard with all your heart·Worry-free for life”，yuan Qirong likes to use plain language to explain this sentence.，The device is like your own child.，The product quality should be good.，Service support should also be in place。Whether it's technical service support.，Or manage the service team?，This is how he guides everyone to practice.。For 14 years，yuan Qirong has grown from an intern to a senior manager of regional services.，First in Sri Lanka、Libya、Egypt、Mexico、Russia and many other countries have provided service support.，From a language difficulty.，A young man who has never been abroad.，It has grown into the backbone of Liugong's service support management in many countries.。

 

On the way to open up an international battlefield，Not only“yuan Qirong”The hard work and sweat they have paid.，There are also family members behind the firm support.。Here，Thanks to all of Engineer Liu's overseas families for their support.，It is their strong backing.，Liugong's international business can break the waves.。

Remain true to our original aspiration，Dream of the world，In yuan Qirong's body, the enterprising spirit and responsibility of Liu workers shine.。Whether it's traveling between countries around the world.，Or the intimate service in the face of customer needs?，Or the most beautiful retrograde when the epidemic is raging，“yuan Qirong”We always stick to that.“Build an open，International Engineer Liu”The original aspiration，And“Engineer Liu Huang”Charge at the forefront overseas，Help Liugong's international business reach a new peak！

03Liu RongliangSenior Commissioner, Corporate Technical Services, South Africa

18 years！Stick to the overseas front-line service master

 

“Nine-storey platform，It starts from the soil。”Overseas front-line service work in 2018，What kind of experience is it?？

“Sour, sweet, bitter, spicy and salty，Five flavors mixed with old！”Liu Rongliang said，18 years of overseas service life，Have experienced the most difficult road in my life.，I have tasted the harvest and joy of success.，This is a valuable asset for him.。

Liu Rongliang is a technical service engineer who joined overseas earlier when Liugong started its international business.，Have experienced no network，No cell phone，Often stationed in field tents and other extremely difficult working conditions.，Even so，They overcame the difficulties，Let Engineer Liu's equipment take root in the world.，Helping Liugong's overseas business for 20 years。

 

According to Liu Rongliang，The first project to be followed up is a highway in Ethiopia.，At that time, more than 200 Liugong equipment needed service support on the project.，Because the conditions of the project site are very difficult.，It takes three days to drive 180 kilometers to get there.，Eat and live in a simple tent in the field.，I can't take a bath once a month.，He stayed on the project ground for two and a half years.。Liu Rongliang overcame many difficulties.，Excellent completion of all work，It has been recognized by customers.，Be recommended as the equipment manager of the project。

And then，Liu Rongliang was also stationed in Angola.，For three years，He's on call 24 hours a day.，With exquisite technology and good reputation.，Highly appreciated by customer，Obtained on the project for three consecutive years“Service benchmarking”Honorary title，It has won honor for Liugong brand.。

 

Nowadays，He's in charge of the West African market.，He still maintains a conscientious working attitude and a good moral character of hard work.。“Every day he has to deal with multiple customer needs.，Frequent business trips a month 4-5 times。”Liu Rongliang said，This is the daily work.，Liugong has operations in more than 10 countries in West Africa.，He is not only responsible for their online and offline technical service support.，And technical training，And the support of spare parts reserve.。

Indeed，There is no spirit of hard work and hard work.，You can't be a good overseas service worker.。Liu Rongliang charged ahead with the command of Liugong Overseas People.、The spirit of shouldering heavy burdens inspires many young people.，Nowadays，When someone encounters a technical or after-sales problem that cannot be solved，The first thought is always Liu Rongliang.。Under Liu Rongliang's words and deeds，Many excellent service personnel have taken on important tasks in different regions.。

  

“My work is quite ordinary.，Nothing special.。”Liu Rongliang said modestly.，Engineer Liu has many excellent colleagues in overseas.。The ordinary makes the great，Engineer Liu's overseas career depends on countless ordinary and extraordinary Liu Rongliang.，Only in this way can we stride forward in the international journey of Liugong.。

May 28 this year，Overseas after-market brands of Liugong“LiuGongCARE”Officially released，Comprehensively enhance Liugong's global market competitiveness。Adhere to“LiuGongCARE” Brand concept，Customer-centric，Liugong Overseas Service Team 7×24 hours fast response，Reliable for customers、Professional comprehensive solutions and customized service products，What other lovely and respectable figures are there among them?？