2022 1-In September, the accumulative sales volume of new energy heavy trucks in China reached 1.530,000，Year-on-year growth of 254%，Hanma Science and Technology ranks in the head echelon；In the most eye-catching segment of the new energy tractor market，Hanma Technology ranks first in the industry with 1364 proud achievements.。No doubt，Research and development of new energy heavy truck、Sales dimension，Valin Heavy Truck, a subsidiary of Hanma Technology, has taken the lead in the industry.。

With the rapid increase in sales，The number of new energy heavy trucks owned by Valin has increased rapidly.。Behind the volume on the market，More need for rapid follow-up of services。The other day，Hanma Technology First Promotes Parts Banking Business，What changes will this bring to the after-market service of Valin Heavy Truck?？Can this service meet the needs of new energy heavy truck users?？How will Hanma Technology balance the after-sales service of traditional fuel vehicles and new energy vehicles?？

The first is the accessories bank

Accelerate the transformation to new energy services

Hanma Science and Technology First Promotes Parts Banking Business to the Industry，It will accelerate the transformation from traditional fuel vehicles to new energy vehicle services.。

“The commercial vehicle industry has undergone profound changes.，Shift from traditional energy to new energy；The Internet of Vehicles is widely used；The ability of employees has been improved rapidly.；All these have directly promoted a series of changes in the commercial vehicle service market.，The traditional passive service has been transformed into preventive active maintenance service through data analysis of vehicle network.，In this context,，Hanma Technology has launched an accessory bank.，”Hanma Technology After-sales Service Company----Huang Weixiang, deputy general manager of Maanshan Kama Auto Parts Service Co., Ltd., said in an interview with Shangchebang.。

The launch of Parts Bank closely follows the Group's major transformation strategy of new energy.。Shang Che Bang learned：In the Parts Bank，Parts can be divided into two categories according to different owners.，One is the actual inventory of traditional channels.，This part is usually based on fuel vehicle accessories.，The owner belongs to the central warehouse and other market channels.，Such accessories will also serve the large number of fuel vehicles in the Hualing heavy truck market.；Another major category is new energy vehicle accessories.，Mainly pure electric heavy truck accessories and methanol heavy truck accessories，This part belongs to the pre-investment of the whole vehicle factory.，Put the parts into the parts bank in advance.，New Energy Vehicles with the Fastest Increment of Valin Heavy Truck。

  

（Maanshan Kaima Auto Parts Service Co., Ltd.

Deputy General Manager Huang Weixiang）

Through the capital investment of the whole vehicle factory, it also means that Hanma Science and Technology will rapidly improve its after-sales service capability for new energy heavy trucks.。In addition，The product launch of the accessories bank also breaks the traditional mode of launching fuel vehicles according to the accessories category.，Instead, it customizes the delivery reserve package through big data analysis.，Avoid the generation of dull parts，In the process.，The demand for new energy heavy truck accessories will be met quickly.。

Form a joint force with traditional channels

Improve the timeliness of parts supply

For commercial vehicle services，It can be summarized by three elements.：Guarantee of maintenance technology、Guarantee of spare parts supply、The guarantee of channels，So what is the relationship between accessory banks and traditional channels?？How to protect the needs of users?？

  

Within the after-sales service system of Hanma Technology，There are more than 800 service stations in the country.，“The location of the accessories bank is based on the actual operation route of the user.。We will be on the national highway network.、Common operating routes are collected，Before the vehicle is delivered to the user, the user will also be asked about the operation route.，Later, the user's operation route can also be obtained through the data of the Internet of Vehicles.，So that that position of the accessory bank is determine or adjusted，If the user operates the starting point of the route、The end point is just in line with the traditional service channel position.，Naturally, the accessories will be put into the service station in advance.，If it is not within the service radius of traditional channels, new reserve points will be developed.。We will build no less than two accessory banks on each route operated by users.，The bank reserve amount of accessories is not less than 300000 yuan.。”Huang Weixiang introduced，Through the central library、Service station and other settings for parts bank，The After-sales Service Network of Valin Heavy Truck Is Closer and Closer，Valin Heavy Truck Fuel Vehicle Market Has a Large Quantity、Fast growth of new energy vehicles，Such a layout can well meet the operational security needs of traditional and new energy vehicle users.。

In addition to hardware input，Hanma Technology will also conduct systematic training for new parts banks.，Spare parts stock is included、Operational norms, etc，Will also be configured according to the user's vehicle，Develop a unique spare parts reserve package。Parts bank is in the whole process of customer's car use.，It will play a 24-hour guarantee role.，Improve the timeliness of parts supply。

  

“And stand”Cooperation

Serving New Energy and Traditional Vehicles

Gather together

For the user，More and more intensive service network is to ensure the operation of vehicles.“Just need”，But in Hanma Technology,，Users can also gain more from a richer after-sales service ecosystem.。

According to Huang Weixiang，In the past, Hanma Technology had a special maintenance relationship with many service stations.，It has now been transformed into a collection of parts.、Training、Repair、Maintenance integration partnership。Hanma Science and Technology continuously strengthens service training、Improve maintenance skills，Especially for batteries.、Training of motor and other EIC systems。Through a standardized curriculum and training materials，Headquarters training base and regional training centres，Online live training and offline operation training，Skills contest，Compile and share typical fault cases, etc.，To improve the skills and level of terminal service personnel.。

  

Besides that，More will be done.‘And stand’Cooperation，Hanma Technology has its own inherent service channels.，The three-power system involved in the maintenance of Hualing New Energy Heavy Truck，Such as the Ningde era、These manufacturers also have some of their own service channels.，Carry out channel consolidation、Mutual authorization，The service station will be more powerful.，So as to completely change the three-power system by the supplier to do the service mode.。For the user，Especially new energy heavy truck users，One-stop maintenance can be realized，This is also what the current users need.。

Whether it is traditional heavy truck or new energy heavy truck，The requirements for service are timely.、Efficient。“24 hour service、Full control of maintenance process、Customized service、Free service for unlimited failure modes during the warranty period、Time-limited rescue commitment、Outage compensation、Free car inspection、Remote failure warning、Valin Heavy Truck enjoys free technical support for life，These are our top ten promises to users.”，Huang Weixiang said，Service endogenous force and service execution force in place，It ensures that every user's operation is worry-free.。

  

Use the Internet of Vehicles

From passive service to precise active service

With the great development of Valin New Energy Heavy Truck，There is also the intellectualization of Valin heavy truck.、Great strides forward in networking，In addition to improving the safety of drivers and passengers、Relax outside the entertainment experience，More importantly, through the intelligent networking function.，Realize the professional management and expert diagnosis of vehicles，Provide precise service。

From the perspective of spare parts supply，Hanma Technology can collect real-time data of vehicles、Analysis of failure modes and even specific fault codes，Precise locking of accessory requirements；By analyzing the claim data of service stations in the past six months,，Determine the specific batch and quantity of accessories to be delivered；Through the analysis of vehicle configuration，Optimize and adjust the spare parts reserve template every quarter。

From the perspective of fault diagnosis，Especially new energy vehicles.，Through the analysis of the real-time data of the Internet of Vehicles and the professional diagnostic instrument，It can quickly lock the cause of failure and failure parts.，This is also the key factor for the rapid maintenance of new energy vehicles.。

  

Customized housekeeping service is a one-to-one full-time service specially launched by Hanma Technology for new energy heavy truck users.，Among all the sales models of Hanma Technology，New energy heavy truck has the strongest development momentum。For each customer、Set up exclusive WeChat group for each car，Service Manager、Sales Manager、As well as customer service center personnel.，It can ensure rapid response to the problems of new energy users.。

With spare parts in reserve、More abundant modes of cooperation；Service channel、Service mechanism is more perfect.；Large-scale application of the Internet of Vehicles，At the same time, the new energy service of Hanma Science and Technology has been followed up rapidly.，It is also gradually changing from the traditional passive service.，Turn to proactive and precise preventive services，Huang Weixiang said：This is also the key direction of the next service development of Hanma Technology.。

（The article is reprinted from Shangchebang.）