Recently，Tongli Heavy Industries received a letter from the customer Taiwan Cement.（Guigang）Letter of Commendation from the Mine Branch of Cement Co., Ltd.，The letter highly appraised the quality and good operation and maintenance service of Tongli Heavy Industry's pure electric wide-body vehicle.。

This time，We walked into Taiwan mud.（Guigang）Mine Branch of Cement Co., Ltd.，Listen to the Voice of Tongli Heavy Industry's Pure Electric Wide-body Vehicle Customers，Share the service story of the technical service team of Tongli Heavy Industry。

Excellent product quality

Is the foundation of service

November 2021，Taiwan mud（Guigang）In the technical scheme、Product configuration、Later operation and maintenance and other aspects have done a lot of research.，After repeated demonstration with the technical team of Tongli Heavy Industries,，After many comparisons,，Finally, the brand of Tongli Heavy Industry was selected.，Purchased the first batch of Tongli Heavy IndustriesTLE90BPure electric wide body car。

Early stage，In order to let users make good use of the pure electric car of Tongli Heavy Industries.，Really bring the value of the product into play.，Tang Fei, the regional technical director of Tongli Heavy Industry Committee, was sent to carry out the service in the mine。The service team actively trains Taiwan Cement（Guigang）Operator，Establish maintenance、Basic specification for maintenance，Through nanny-style communication and service，From Tongli Heavy Industries“Zero distance”Service concepts and standards have been implemented in the mine.。The working skills and results of the service team have also rooted the value of the Tongli Heavy Industries brand in Taiwan Cement.（Guigang）In the hearts of employees。

  

“The way I see it，Service is more than simply fixing equipment failures.，More importantly, service needs to be from the customer's point of view.，Carefully find the best solution for customers，Create a good image of solid service in the hearts of customers, especially new customers.。The product quality is excellent，It is our strength to do a good job of service.”，Tang Fei, regional technical director of Tongli Heavy Industries, said.。

Tang Fei is adhering to“Be honest，Work hard”Attitude，Constantly for Taiwan mud（Guigang）Deliver professional and thoughtful technical services，It was praised by the drivers in the mining area.，Every time there is a need for service, he will consult him.。

Efficient and high-quality service

Guaranteed pure tram attendance rate 99%Above

“Using Tongli Heavy IndustryTLE90BIn a year of pure electric wide-body cars，The feeling of using is very good.，Exceeded our expectations.。Since it was put into use，The attendance rate has always been 99.%Above，Such high attendance.，Better than a gas truck.。”Taiwan mud（Guigang）The leader of the mine branch of Cement Co., Ltd.。

Vehicle operation to achieve such high attendance，It is inseparable from the professionalism and professionalism of the service personnel.。The service personnel of Tongli Heavy Industries always start from the perspective of customers.，Think about service。Practice service function，Reflect the value of service，Enhance the value of customer products as the standard to evaluate the quality of work.。

 

Service hard power

Cohesion of core competitiveness of Tongli Heavy Industry

“‘Satisfy the user，Create greater value for users’The purpose of service，We need to use sincerity.、Quality、Efficient、Fast service to practice。”After receiving the letter of commendation, Tang Fei，He expressed his understanding of the service.。

The pure electric products of Tongli Heavy Industry have been applied in many mining areas of Taiwan Cement.，Taiwan mud（Shaoguan）And Taiwan mud（Yingde）Tongli Heavy Industry has successively purchased and used pure electric wide-body vehicles.，In the course of use，Customer feedback is good。On the one hand，The pure electric wide-body vehicle shows economy and high efficiency.、Comfortable and low noise、Energy saving and environmental protection、High adaptability and the like.；On the other hand，The service personnel of Tongli Heavy Industries provided information from pre-sales、Worry-free service in the whole life cycle from sale to after-sale。Dual hard power of products and services，Won the trust of customers，It has created a good reputation for Tongli Heavy Industry products.。

  

Typical stories of service engineers of Tongli Heavy Industries represented by Tang Fei's deeds，It is the embodiment of the value of Tongli Heavy Industry's service work.。This also encourages every service worker of Tongli Heavy Industries to continuously improve their service skills.，With professional ability and active and enthusiastic attitude，To provide customers with quality services。

  

In the process of exploring the construction of service system, Tongli Heavy Industries，Remarkable achievements have been made.。Tongli Heavy Industry is committed to continuously building the first brand of service in the industry.，Effective combination of tangible and intangible resources，The formation technology is excellent、The core competitiveness of timely and effective service，Provide users with service products that exceed expectations。