Zhongshan in September，A few twinkling stars could be seen in the night.，The early morning is over，The earth has fallen into a deep sleep.，Everything is quiet，From time to time, a construction site in Zhongshan heard the sound of Suo Suo.。“All right，Perfect solution。”The clear voice broke the silence of the night.，This is Chen Xiao, the service engineer of Zoomlion, who has completed the overhaul of the customer's equipment.。

The technology is comprehensive  Post-90s service engineer

Chen Xiao is a standard post-90s generation.，Born in 1990，Joined the Zoomlion family in 2011，After more than ten years of training，Become an after-sales service engineer who can be independently responsible for crawler cranes and medium and large tonnage truck cranes.。

  

▲Zoomlion Service EngineerChen Xiao

More than 10 p.m. on September 5, 2021，I just finished a day's work.，Chen Xiao, who returned to the station for dinner, received a notice from a customer for repair.，When the equipment retracts the vehicle, the overlift suddenly fails to act.，Due to the tight schedule，We need to move to the next construction site immediately.。On a call with，You can clearly feel the customer's anxiety.。

The client is a native of Zhongshan.，He has been engaged in the hoisting industry for more than 20 years.。It has a high reputation in Zhongshan area.，She is known as a strong woman in Zhongshan.，There are high requirements for the performance and after-sales service of the crane.。The reliability of Zoomlion equipment and the efficiency of after-sales service all meet and exceed customer expectations.，I have great trust in the products of Zoomlion.。

Wear the stars and the moon  Forget to eat and sleep for sincere service

Chen Xiao, who received the repair task, did not attend to dinner.，He immediately packed up the maintenance equipment and set off in time for starlight.。The temperature in Guangdong is still very hot at night in summer.，Outdoor stability continues at around 30 degrees.。Hot and dry weather can easily make people upset and anxious.，On the way there, Chen Xiao took the initiative to communicate with customers to calm their emotions.，He said he would get to the scene as soon as possible.。

▲Service EngineerChen XiaoCustomer equipment is being serviced

After arriving at the scene，Chen Xiao did not care too much to greet and say hello.，He immediately put into the maintenance of the equipment.，Zhongshan in September，Night is the world of mosquitoes.，You can nail a big bag through your clothes.。But Chen Xiao didn't care about that.，Climb up and down and start checking the equipment.。After careful investigation,，It was finally determined that there was a short circuit in the wiring of the equipment.，Resulting in no action of super-lift，It only needs to unplug the rear super-lift device to operate normally.。The cause of the failure is the perennial high-intensity operation of the equipment.，The customer did not check and maintain the equipment in time.，Caused by normal aging of the line。Adhere to a serious and responsible attitude and do not leave hidden dangers for later work.，Chen Xiao checked the overall line of the equipment again.，Will some aging、Repair and replace the cable at risk。

After several hours of effort，Equipment problem solved。When Chen Xiao told the customer that the vehicle had been repaired，The customer expressed surprise，Exceed customer expectations。The client said：“Thank you so much.，I was ready to invite a car from other places to cover the shift.，It's okay now，My heart is also relieved.”。The gratitude on the customer's face is obvious.，Look at the equipment that works and the smile on the customer's face.，Chen Xiao's heart was filled with pride and satisfaction.。

▲Service EngineerChen XiaoCustomer equipment is being serviced

Conclusion

Three in the morning，Chen Xiao, who had been busy all night, took a long breath.，Look at the starlight in the night sky from the sparse point of time.，Into what is now the vast Milky Way.，His heart is full of feelings.。These stars fill the night sky.，Just like Zoomlion's service engineers around the world.，Use your own little stars.，Light up the smile on the customer's face。