Recently，Hunan Xingbang Intelligent Equipment Co., Ltd.（Hereinafter referred to as Xingbang Intelligence）Awarded by the National Commodity After-sales Service Evaluation and Certification Evaluation Committee“CTEASCertificate of perfection of after-sales service system”（Seven starsExcellence），Ranking among the first-class level in the industry。

Authoritative certification，Lead the industry

· CTEASSeven stars（Excellence）

As the highest level of after-sales service certification.，CTEASSeven stars（Excellence）After-sales service certification has strict evaluation criteria.。Since October 2022，National Commodity After-sales Service Evaluation and Certification Committee，The service system of Xingbang Intelligence has been comprehensively evaluated and certified.，After remote investigation、On-site audit、Market visit、Case spot check and other links。Finally, Xingbang Intelligence has obtained industry certification by virtue of its high-quality and perfect full-process service.。

 

Professional services，Quality of ingenuity

Xingbang Intelligence strives to provide customers with professional quality services

Will“There is technology、Have the power、There is temperature”Quality service

Pass it on to every partner

The service iron army keeps walking.

Let's take a look.

How does Xingbang Service Iron Army build a seven-star service system?？

Part.1

Service system

Xingbang Intelligence compiles and implements a complete service system，Scientific creation of service process；

Allocate front-line service personnel and service management personnel with corresponding educational background and experience；

Combined with the actual situation，Provide customers with standardized and personalized after-sales service and spare parts supply；

Listen carefully to customer feedback through multiple channels，Conduct closed-loop on market issues；

Self-correction of implementation service system！

Part.2

Service Wanlihang

Xingbang Intelligence holds nationwide service activities every year.，Carry out patrol inspection of integrated equipment、Technology upgrade、On-site training, etc“Trinity”The service；Senior service engineers and technical engineers of Xingbang Intelligence are fully mobilized.，Close to the scene、Close to customers、Close to the equipment。

  

Part.3

Intelligent service platform

Xingbang Intelligent Internet of Things Platform，Management based on real-time monitoring of equipment and service progress，Remote device viewing can be achieved、Remote fault diagnosis、Equipment working condition management，Realize one-key repair，Manage device status in real time。

 

Part.4

Give it fishing-style customer training

Customers come to the company for training——Standardization：

Regularly organize customer maintenance personnel training in the company，Students study through theory、Practical training、Multiple assessment，Train maintenance personnel in basic skills and communication skills，Be able to undertake basic maintenance tasks after graduation。

Regional training——Normalization：
Xingbang has resident service support engineers in all major regions in China.。Safety of equipment maintenance personnel upon delivery of new equipment、Equipment explanation、Operation training and handling of simple faults；At the same time, according to the needs of customers.，Conduct on-site training。

Distance training——Visualization：
Xingbang Intelligent After-sales Service Wechat Public Number，Training videos and training articles are regularly produced，Customers can study and take exams on the mobile phone.。

Part.5

Regularly organize military training and skills training

In order to make the service team have strict organization and discipline,，Respond quickly and effectively to customer needs，Xingbang Intelligent Service System regularly carries out the most rigorous military training in the industry.、Skills training and assessment；On the road of service，Whether it's physical ability or skill.，Be determined not to fall behind。

  

Xingbang always serves the Iron Army
Market-centered，Driven by customer needs

Will“There is technology、Have the power、There is temperature”Quality service
Pass it on to every partner