To improve service efficiency，Yuchai service system has been implemented since 2020.“Service whole process management”Programme，Relying on intelligent service system and 95098 customer service team，Achieve 5 100%。

100%Intelligent dispatch

In Yuchai，All service requests are centrally managed，And that optimal match service station is intelligently recommended through man-machine combination.，Achieve accurate and rapid dispatch。Pass 100%Intelligent dispatch，Customer service requests will be responded to more quickly by the service station、Better symptomatic solution。

100%Process tracking

  

To carry out“5-minute response，30 minutes out，1.5 hours in place”Service commitment，Yuchai Service Progress 100%Tracking，Supervise the escalation of abnormal problems，Coordinate internal and external resources，Quickly meet customer needs，Closed-loop service request。

100%Technical support

Yuchai has a team of 60 service engineers.，At the same time, 526 service elites have been trained nationwide.，Problems that cannot be judged and solved at present，Real-time online call processing，100%Meet the requirements of remote guidance or on-site technical support in each area。

100%Accessories are visible

Pre-delivery through accessories，Yuchai has achieved 100% inventory in each region%Visualization，In addition，Promoted“Flash delivery”Service，Ensure that accessories are in place within 4 hours in the province，Greatly reduce customer standby times。

100%Closed-loop evaluation

Service closed-loop evaluation represents customer satisfaction with Yuchai service.。Yuchai associates document settlement fees with customer satisfaction，The whole process of incentive service station“Customer-centric”To carry out service work with the concept of，To further improve the quality and level of service.，Make customers worry more.、Satisfied。