Four-order alternation of the old law，The beginning of a new year, everything is new。The end of the year and the beginning of the year，Our engineering services team returns home in triumph，The Feida service work in 2023 was also started.。Value this period，Deji Machinery Organization“2023 Engineering Service Key Work and Technical Training Conference”。

On-site training meeting

For the Deki people，Learning is like our service.，There is only a beginning and no end.。Every training and learning is not only a promotion for oneself.，It is also a review of one's work.，Not just to change the present.，But also to keep pace with the times.，Serve every road builder well.。One、Tree service brand，From“Heart”This training session will be organized by the Vice President and Director of Engineering Services of Deji Machinery.—Mr. Zhao Xiongzhi led the lecture on the spot.，And arrange the R & D department for technical communication.，Gain a deeper understanding of customer needs，Thus, it is helpful to consider more optimization schemes beneficial to the field work in the design stage.。The meeting focused on the technical features of new products.、Solutions to key technical issues、Responsibilities of Engineering Services、Key Points of Feida Service、Explain the issues that customers are most concerned about.。Detailed requirements and arrangements are made for the key work of engineering services in 2023.。Strictly implement Feida Service to become“The first brand of service in asphalt mixing equipment industry”The goal of。

The service engineers listen carefully.、Professional and dedicated，Improving the reputation of the market is the intuitive embodiment of Deji Machinery brand.，When we go deep into the front-line market to communicate with new and old customers,，The voice and demands of customers are the first thing we solve and focus on.。During the one-week training,，Specially arranged for sales colleagues to communicate with the engineering service department in an all-round way.，Put forward feasible improvement suggestions for engineering service work from the perspective of users' concern，To help better improve customer satisfaction with products and after-sales services。At the same time，Require service personnel to do a good job of after-sales service at the same time，Timely feedback of various situations in the use of the product，In order to make targeted improvements.，So that the product can better meet the requirements of on-site use.。

Engineering service team learns in the workshop

Three、Service must be achieved，Must never slacken since the establishment of Deji Machinery in 1999.，The company always puts customer experience and satisfaction in the first place.。During the training session，Mr. Zhao Xiongzhi led the engineers to review the study.“Feida service”Key points。Service at all times，Time is money，For different fault types，Deji Machinery is graded one by one.，Accurate execution of after-sales time nodes，Make the customer experience“I'm here every day for 365 days.”。Customer first，Always put yourself in the customer's shoes，Be anxious for the customer、Think what the customer wants，Exceed customer expectations、Service objectives that exceed industry standards。Turn passivity into initiative，Every piece of equipment of Durkee Machinery，One dedicated service engineer from sale to scrap，Provide butler service throughout the journey。To really do it“I have the equipment，You can rest assured！”。

  

Engineering service team learns in the workshop

Four、Be diligent in communication，Do“Full life cycle”The manager of

As a service person.，Be diligent in on-site return visits.，Think independently、Communicate more with users，Critical to problem solving and professional skill development。In 2023, Deji Machinery will continue to deepen the inspection of equipment outside the warranty period.，The site responsible engineer shall call back at least twice a year.，In view of the customer's demand for distribution and modification，The Engineer shall ensure direct communication on site as far as possible.，Reduction due to replacement of accessories、Type selection、Problems such as installation cause waste of time and cost.。To further improve the installation and commissioning quality of engineers，Make it more standardized.，Equipment for pre-acceptance，Engineering Services will dispatch a specialist to the jobsite，Comprehensive understanding、Record the equipment condition，Supervise installation and commissioning，Improve customer satisfaction with Deji Machinery。At the same time，Further improve after-sales service files，Create a dedicated for each device“Medical examination reports, records and medical records”。

  

Group photo of some engineering service personnel

Fellow road builders，When the morning light is slightly dewy，When the first ray of light is reflected on us.，Please continue your new road building journey.。All of our experiences in the Year of the Tiger can become the cornerstone of our journey in the Year of the Rabbit.，In 2023, we will make great achievements again.，Time and tide wait for no man. China and Japan seize the day.。