5 setsNon-stop operation of pump truck，36 hoursOn-site inspection of the whole process

Single pour up to17 thousand cubic meters

Lu Zihao, Service Engineer of East China Region

Face directly to the big“Roast”，Hand in a satisfactory answer

Alibaba Jiangsu Headquarters ProjectPurposeIt is located in Hexinan Plate, Jianye District, Nanjing City.，The project covers scientific research design.、Talent residence、Daily office work、Commercial retail and ancillary functions，It will become a new landmark building in Nanjing in the future.。

September 2022，After 1995Lu Zihao, the service engineer of XCMG, participated in the construction project.。High temperature anomaly in Nanjing in September，Autumn is coming, but the temperature continues to rise.，The highest temperature rose to 40 degrees.，As of September 17，The Central Meteorological Observatory issued a 28-day high temperature warning.，Of the highest orderHigh temperature red alertIt has also been sent for six days in a row.。

In such hot weather.，Sweat flowed freely from his face.，Soaked his clothes.。A full 36 hours，Lu Zihao sticks to the front line of his post all the way.，Interpret with practical actionsIngenious serviceThe connotation of。

“This summer is much hotter than usual.，When working outside.，The clothes are wet and dry.、Dry and wet.，Gradually I got used to working in such a heat wave.。”

Lu Zihao was in charge at that time5 pump trucksThe whole process is guaranteed，In order to avoid the risk of loss to customers due to untimely inspection，He eats three meals a day on the roadside.，He was afraid that the vehicle would have problems in the process of his carelessness.。

In this big“Roast”Medium，Lu Zihao inspected the vehicle on the spot.，Ensure the normal development of construction，Single pouring volume up to 17 thousand cubic meters，With sweat and enthusiasm, he handed in satisfactory answers to customers.。It's not just him.PerseveranceWin praise from customers，He serves the work.Timeliness and professionalismIt has also won unanimous praise from customers.。

Four years ago, Lu Zihao joined XCMG and became a member of the service team.，Because of his lack of experience and skills, he faced great difficulties in his work.。The first time I repaired the car, I ran into a wall.，He immediately consulted his colleagues in the company.，Learn step by step according to the drawings，Solve the problem on the same day，Minimize customer low。Don't leave without solving difficult problems.It has always been the working principle he adheres to.。

Now he relies onProfessional service skills and rich practical experience，Bravely shoulder the heavy responsibility of service guarantee with solid arms，WonTrust and praise from customers。

Be anxious for the customer，Solve the difficulties of customers，Care for the customer，Practice with sweat and enthusiasm“The concrete line is worry-free”The concept of service，Achieve the ultimate service with ingenuity。