Good products will“Talk”

In Qujing, Yunnan，There is an open-pit coal mining enterprise.，The mining scale is large，The yield is high。The company is a loyal customer of Caterpillar dealer ECI-Minton Construction Machinery.，Have more than 40CAT®（Carter）Equipment，It can be called senior“Card powder”。

The cooperation between the customer and Yichu Mingtong began in November 2019.，At that time, the customer bought the first one.CAT 349 excavator。CAT 349 is strong、The loading speed is fast、And that operation efficiency is high、The product is stable and reliable，Become a customer on a coal mining site“Star”Products。CAT 349 has won the hearts of customers with its outstanding performance，In less than a year.，The customer purchased 2 more sets.CAT 349 and oneCATSecond mobile phone。

Stay in the mine，Closer to the customer

Reliable quality is the key to touching people's hearts.。June 2020，The customer purchased 2 sets at one time.CAT 390F、10 setsCAT 349 and 26CAT 330。Purchase multiple sets at one timeCATEquipment，Fully demonstrates the customer's interest inCATFull trust in product quality。

 

Take into account that the customer hasCATThere are a large number of devices，In order to respond to customer needs in a more timely manner，Ensure the normal operation of the mine，Yichu Mingtong provides resident services for customers.，Specially set up a warehouse for mine parts.，Fully protect the mine production of customers。ECI has carefully selected four highly skilled after-sales service engineers to be stationed at the customer's site.，Responsible for 2 setsCAT 390FSite assembly work and othersCATDelivery of equipment。

  

During the period of service in the mine，The service engineer of ECI-Ming-Tong will maintain and repair the equipment every week according to the situation.，Elaborate parts weekly plan，Update the parts warehouse in time。Service personnel stationed in the mine are in the management of spare parts in and out of the warehouse.，Follow a very strict process：On the one hand, we must comply with the customer's parts.、Warehouse-in and warehouse-out process of oil products，On the other hand, we should abide by the parts management process of Yichu Mingtong.。

High-intensity operation of equipment

Routine inspection is crucial

 

Coal mining is busy.，Device takes a long time、High-intensity work，Sometimes 24 hours without downtime。In order for the customer's equipment to maintain the desired performance at all times，Service personnel stationed in the mine have to inspect and maintain more than 40 equipment of customers once a month.。WithCAT Take 330 as an example，Each device requires 2 engineers to carry out 1.5-hour maintenance；OneCAT 390 requires 2 engineers for 2.5-hour maintenance。To reduce customer downtime，Do not affect the site production schedule，Service personnel often have to race against time in the process of equipment maintenance.、Make use of every opportunity。

“Give a man a fish and you feed him for a day; teach him to fish and you feed him for a lifetime”。2022，CATThe certified maintenance master has conducted comprehensive training for the customer's operators at the customer's site.，Help them better understand the equipment，Become more proficient in operating equipment。

  

Now，More than 40 sets of customersCATEquipment has become the main force of construction on the site.。The client is rightCATEquipment and Cat dealer services represent“Double satisfaction”：“A new generationCATThe overall feeling of using the equipment is low fuel consumption.、Work fast、High efficiency，It is absolutely the strength to take on.！At the same time, I would like to thank Yichu Mingtong for its expertise.、Prompt service，So that the equipment can be put into production efficiently.。”

Good product plus good service，A perfect match，

Create a superior customer experience！

Refine the service to daily life，

Only in this way can we prevent trouble before it happens，

Provide real protection for customers，

Bring service closer to the customer，

Only in this way can we better solve problems for customers.，

 Win the trust of customers。