Recently，The All-China Women's Federation issued a commendation decision.，GrantGeneral Manager Office of Sany Heavy MachineryECCMonitoring Center“National Women's Civilization Post”Honorary title，It has become the only post in Kunshan that has won this honor this year.。

General Manager Office of Sany Heavy MachineryECCThe monitoring center is responsible for operating the global customer management system of Sany Heavy Machinery.，Is to respond to customer needs、Key departments to solve customer problems。

At present，Heavy machineECCThere are 10 employees in the center.，All women，The proportion of Party members is 50%，The average age is about 30 years old.，Bachelor degree or above。

In recent years，It has successively won the post of women's civilization in Suzhou.、Women's Civilization Gang in Jiangsu Province、Jiangsu March 8th Red Flag Collective and other collective honors。

As one of the most connected departments with customers，Heavy machineECCOn average, the center receives calls every year.“400”More than 400,000 service hotlines，The satisfaction rate of quality inspection is 99.2％，Almost every one can answer in place.，Boosting the service satisfaction of Sany Heavy Machinery to lead for many years。

In the company“Three modernizations”In the context of transformation，In recent years，Heavy machineECCThe whole staff of the center deeply study the knowledge of mathematics and intelligence.，Deeply promote the digital and intelligent upgrading of the center。At present，In addition to smart services，Heavy machineECCThe center has assumed the important function of Sany Heavy Machinery Data Platform Display.。

 

In addition，The center also operates throughEVIAnd digital marketing，Carefully builtCEnd interconnection platform，Focus on publicity planning，Enhance brand influence。At present，CThe total number of interactive users exceeds 800,000.，Annual interaction volume exceeds 3 million。

2022，Heavy machineECCCenter around“Caring、Health、Cheerful”Idea，It has been opened successively“Mother's station”、Soul station、The exclusive bathroom for the menstrual period，Actively set up company yoga association、Dance community、Badminton Association and other associations for the benefit of women workers，Highly recognized by employees。

At the same time，Heavy machineECCThe center also builds a platform for social practice experience stations for minors in Kunshan City.，Continue to care“Little Migratory Bird”Industrial Research Series Activities，Create a good atmosphere for the growth of minors。

 

Women are not inferior to men.，Future，Sany heavy machineryECCThe center will continue to give full play to“Women's Civilization Gang”Social value，Based on a new starting point、Take on new responsibilities、Do something new.，Show the unique style of women in the new era。