100%15-minute response rate

100%2-hour arrival rate

100%24 hour completion rate

Three years of dedication，Three years of rave reviews

He is a hands-on person in the company.、Willing to think“Star of service”

In the eyes of customers, the technology is excellent.、Timely maintenance“Guardian of the device”

He isXCMG Service Engineer——Zhong Haitao

Three years ago，Zhong Haitao, who just graduated from school, entered Xugong.。Here，From product assembly、Off the line、Test，To service and repair、Maintenance can be learned and mastered.。“During the internship，What impressed me most was‘XCMG provides 24-hour online service to solve customers' questions’，This has also deeply influenced my future work style.。”It was also from that time.，Zhong Haitao pays special attention to the timeliness of service.。

After the internship in XCMG，Zhong Haitao officially became a service engineer of Xugong.，Embarked on the road of service to Suzhou。The concrete industry in Suzhou is very developed.，All kinds of concrete equipment of world-famous brands are gathered there.，This is for Zhong Haitao who has just entered the industry.，It is an excellent place to study.，But it also faces many challenges.。

“When I first entered the market, I didn't know anything.，But fortunately, I am more inquisitive.，My master is experienced.，All questions are answered.。I really learned a lot during that time.。”

Construction projects served by Zhong Haitao

As a front-line service engineer，Zhong Haitao's due diligence has also been affirmed by customers.。In order to let customers have no worries.，After the delivery of the vehicle, Zhong Haitao will give the operator on-site training at the first time.。

“I was very impressed by a customer who bought the company's products for the first time.，I got up at 4:00 in the morning to train my clients.，The equipment is also inspected.，Check the boom one by one.、Engine、Tire……”Speaking of vehicle inspection points，Zhong Haitao is like a family treasure。In Suzhou, which is more than 40 degrees.，Zhong Haitao followed the customer to the first-line construction site for more than a month.，Explain the key points of construction for customers on the spot，Ensure the construction safety of customers。

Zhong Haitao proudly introduced.：“After the last car-following service.，The client sent a message.，Talk about meTimely maintenance、Excellent technology，Service attitudeVery good, too。I'm happy to help my clients out.，I am also very happy to be recognized by customers.。”

Be conscientious and conscientious，Do your duty，Let the young service engineer stand out.。Safe construction as a customer“The Guardian”，Zhong Haitao practiced it with practical actions.“The concrete line is worry-free”Service concept，It has become the XCMG service trusted by customers.“A gold-lettered signboard”！