February，The temperature in Beihai, Guangxi has reached 30 degrees.。Service Wanlihang Nanning Team received the customer's report for repair.，Drive there immediately。Crane boom extended，The arm pin cannot be unlocked，Cylinder does not retract。The service personnel immediately sat on the hanging basket.，Using bolts at an altitude of 20 meters，Pressing the arm pin manually。

Wind farm is very windy.，The hanging basket kept shaking in the sky.，Although wearing a safety rope，However, service personnel still need to overcome their fear.。After a long time1 hour working at height，Finally, the big arm retracts smoothly.。

Too late to rest，The service staff got in again.The temperature reaches 50 degrees.Repair the arm pin mechanism in the big arm，Fault repair after 2 hours，The normal installation of the fan is ensured.。

“Quick response、Good attitude、High skills”，This case is only XCMG.“Two hearts”A microcosm of the results of the full-cycle service upgrade。

Year to date，Service Wanlihang team quickly responds to user needs，North to the Northeast Plain、Nanda is rich in Hainan、West to the Qinghai-Tibet Plateau、East to five provinces in East China，For each visiting vehicleFull inspection、System troubleshootingThe problem andFast processing。

At the same time, the visiting vehiclesFull maintenance，For the operatorExplain the key points of maintenance,Train them on safety precautions，Really let the user experience“ Don't worry 、Peace of mind”The service。

So far，Service Wanlihang is still in full swing.，Completion rate of total progress of service team visit90.7%，Service action covers the whole country31Provinces, municipalities and autonomous regions，Overall user satisfaction99.1%。

It's more than that，To achieve“Quick response、Good attitude、High skills”Service commitment，XCMG has also increased investment in resources to improve the ability of service personnel.。

Through“Training Wanlihang” Action ，Experienced trainers go to the front line of the national market，To the dealer team、Large tonnage crane business capability of key account management personnel“No dead angle”Promote！

As of the first quarter，“Training Wanlihang”Arrive one after anotherHeavyQing、Jinan、Shanghai、Tai'an、 Zhengzhou 、HefeiMore than 20 cities，Carry out special training。

After the training, the strict“Golden Collar Master”Tryouts，Select the best from the best for the service personnel，Ensure the ability of service personnel to reach the user“Quick response，Good attitude，High skills”A real need！

Other than that，“Quick response，Good attitude，High skills”The service of XCMG is even better.“Infiltration”To the hoisting user business canSustainable development！

For quick response operator“It can be hoisted、Can manage、Good management”Development needs，XCMG is the first crane company in the industry“Crane Golden Collar Talent Development Center”，Provide enrollment、Training、Evidence、Recommend employment integration services。Here，Skill upgrading、Job opportunities、Support for entrepreneurshipWhat the previous hoisting users want can be realized.！

At the same time，XCMG Crane will also be operated safely.、Qualifications、Technology、Hoisting scheme, etc.，Yeah, every gameGNeng Da JiaThe top three winning operators in the competition will be selected and certified.，They will have access to the lifting sector.“Captain Gold Collar”No honor。

The implementation of each characteristic service action，It is the practice of XCMG lifting.“115”Two hearts of service pledgeStrong proof。

“Quick response、Good attitude、High skills”，XCMG will alsoConstantlyIncrease investment in service resources，ConstantlyFulfill a promise，ConstantlyRefreshing the service standards of the crane industry，Really letThe user experiences“Two hearts”Full-cycle digitalized service！