Henan Qiankun Road and Bridge Engineering Co., Ltd.（Hereinafter referred to as“Qiankun Road Bridge”）He is a leader in the field of road and bridge construction in Henan Province.，Its business covers many parts of the country，Once picked up“Top 100 Construction Enterprises in Henan Province”、“Advanced Enterprise of Construction Industry in Henan Province”And many other honors.。For 18 years，Qiankun Road and Bridge has developed rapidly，Caterpillar and its dealer, Li Shing Hong Machinery, are always with the customer.，Become a reliable partner in the development of the customer's career。

Good products and good service make customers' consistent choice。First contact since 2005Cat®（Carter）The equipment is now recognized.CatBrand，For customersCatBrand loyalty is gradually deepening，Caterpillar's superior products are not the only thing behind the enduring collaboration.，It is also the agent's adherence to quality service.。

Pecially when the customer has an emergency service need，Li Shing Hong Machinery is always the first to come forward.，Solve problems for customers。If we want to use three key words to summarize this spirit of service,，And that is——“Customer first、Quick response、Professional guarantee”。

Show responsibility in an emergency

November 2022，One of the customer's mountain machinery（“Shan Gong Machinery”It is a Caterpillar sub-brand.）Bulldozer is out of order and can't work，Because the maintenance personnel in Xinxiang have not been exposed to the bulldozer of mountain engineering machinery before.，Lee Sing Hong Machinery'sThe field maintenance engineer immediately connected with the after-sales service manager in Nanjing.，Guide the maintenance work，Troubleshoot。At that time, the customer was in urgent need of equipment.，Li Shing Hong Machinery through coordination and communication，It was decided that the after-sales staff in Xinxiang would drive to Zhengzhou to pick up the spare parts.，And rushed back to the customer site overnight.，Fault removed on the same day，To ensure the smooth progress of customer production。

Early February 2023，The customer's project is facing a tight schedule.，Heavy tasks and complex construction environment, etc.。“When the house leaks, it rains overnight.”。 One day ，One for the customerCat 349 The water tank was accidentally damaged during construction.，Needs to be replaced。Received an emergency call from the customer，The after-sales service team of Li Shing Hong Machinery immediately made a decision.，Considering the long distance.，Decided to have service personnel carry accessories，Take a bus overnight，After two days and two nights, they arrived at the scene.，The first time to help customers solve the problem，No delay in the customer's schedule。

Every minute counts，Hear the sound and move，Move fast，Li Shing Hong Machinery has been highly praised by customers for its service response ability when customers encounter urgent needs.！

NumberEmpower customers

Caterpillar and its dealers use digital tools to serve customers more efficiently，Enabling the production and operation of customers。To help customers manage their fleets efficiently，Li Shing Hong Machinery outputs data reports for each piece of equipment of the customer.，So that customers can grasp the running status of the equipment in real time，So as to further optimize the operation。

In addition，In order to facilitate customers to report for repair in time and strengthen the monitoring of equipment，Lei Shing Hong Mechanical ServicesAPPIt provides a convenient mobile platform for customers.。Lei Shing Hong Mechanical ServicesAPPIt is not only convenient for customers to purchase accessories.、Learn about the new machine，It can also monitor the use of equipment.，The equipment can be repaired online at any time if there is any problem.，Save time、Save worry and effort。

  

Sincere，Gold and stone are open。

Long term、The cornerstone of stable cooperation，

It's about great products.，

 It's more about making customers worry free.And 

 Service that keeps pace with the times。