50 cities

More than 150 customers

More than 100000 kilometers

XCMG Aerial Work Platform

Service is all around you

Since the beginning of March，XCMG Fire Fighting“Join hands in a new journey  Concentric to the future”Since the start of the service Wanlihang，The XCMG High-Tech Service Team was divided into four groups.，Go all over the country。So far，Visited Beijing successively.、Shanghai、Zhejiang、Henan、Heilongjiang and other places，Listen to your customers，Solve problems for users。

In Zhejiang

1 hour to solve the problem，9 hours on the road，No matter how far it is.

 

“Customers in Zhejiang region are very enthusiastic.，Stores with individual customers are relatively remote.，Worried that we don't want to go.，But the purpose of our service visit is to‘Not a single detail is omitted. ’，We must do our best.，Solve problems for customers。”Engineer Tang, a technician of the second team, said.。

In Shanghai

Visit one more without stopping.

Fu Gong, head of the first service team, said.：“Wanlihang actually has a tight schedule.，We have to do our best.，Visit more users，So we made a careful plan in advance.。”

Carry out a comprehensive physical examination of the vehicle——Ask the customer about the situation——Detect the underlying problem——Solve the problem quickly——Teach the customer maintenance knowledge……“But even with a little forethought,，Live dialect、Communication habits and other issues will also consume some time.。So in order to walk a few more.，We have been eating boxed lunch in the car for half a month in the last month.。”

In Hefei

30℃The hot temperature is not as warm as the service.

Except for store visits.，Most of the service teams go deep into the construction site.，Field trip。Although it's not summer yet.，But a few days ago, the weather in Hefei has soared to 30.℃。The sun is very poisonous，However, after the maintenance is completed, the customer's approval and appreciation can always be received.。“‘Reliable！Awesome！’It's ours‘ Tire pump ’，When I heard it, I was immediately full of energy.。”Engineer Ma, a technician of the fourth team, said so.。

In the northeast

-10℃Day and night in the wind and snow.

“From Harbin to Baotou，We take turns driving，I walked for more than two days.。”Cities in the northern provinces are far away.，From the three northeastern provinces to Inner Mongolia，Members of the third service team work day and night.，It takes two and a half days to transfer between cities.，After arriving in Baotou, the weather is not good.， Snow 、 Wind blowing 、Cool down……The weather is cold，But the service doesn't stop.。“The longest working day is 17 hours.，Our service team is 8 in the morning.:Set out at 30，1 in the morning:Go back at 30。”Engineer Pang, leader of the third team, said.。

“Get out of the office.，Go to the customer and really understand the problems they face.。”

“Sometimes there are dialect communication barriers.，We communicated and confirmed repeatedly.，Until the root cause is found.。”

“After solving the problem for the customer，We will also record a video of the operation.，Fish and fish are taught together。”

……

Service has only a starting point.

There is no end

Only better

There is no best

Listen to your users  Deliver service care

Establish“The first service brand in the high-tech industry”

XCMG Fire Fighting Aerial Work Platform“Service Wanlihang”In action

To be continued

……