May 20，On this day of love，With“Value Experience Wanlihang Service Care Endless”As the themeXCMG Excavator 5th Customer Care Festival and 11th Service China Expedition CeremonyThe main venue was held as scheduled in Kunming, Yunnan.。

Nationwide6 Marketing Centers、41 branch venues for agentsSync start，More than 3000 R & D、Quality、Service EngineerWave the flag and go to war，Go to the front line of the national market，Carry out various patrol inspection activities，Ensure efficient operation of customer equipment，Take practical actions to promote the high-quality development of national economic and social construction！

 

Continuous improvement of service capabilities，Tamping the first service brand

2023，Non-road mobile machinery officially enters the new era of the fourth national emission，Xugong National University of TechnologyGAll-round renewal of series products、Innovation pilot，Since its listing, it has quickly become the first choice for customers.、The Most Valuable Brand。

Product-based，Service is the soul。Customer-centric，XCMG Excavator Focuses on Customer Value Experience，Continuous innovation and upgrading of customer perception system，Focus on shaping the industry's first service standard and brand，The 11th China Service TourArrived as promised。

Behind every seemingly simple maintenance service，It is the precise insight of the professional service team of XCMG excavator into the needs of customers.、Continuous optimization of service process and strict requirements for service details。XCMG Excavator Continues to Increase Investment in Service Resources，Improve the after-sales service system，It covers the whole country.More than 600 sitesA dense service network.，Built one.More than 3000 peopleExcellent service engineer team。

Picking up light as before，Professional peers。Industry development and competition pattern are changing.，However, the original intention and mission of XCMG excavators to help customers succeed remain unchanged.。As a classic service brand activity in the industry，XCMG Excavator Service China has been held for ten consecutive years since 2013.，From South-to-North Water Diversion to West-to-East Gas Transmission，From Daxing Airport to Sichuan-Tibet Railway，From Urban Construction to Open-pit Mine，Accumulative patrol inspection equipment up to300,000 units，Total travel exceeds40 million kilometers，It has become the vane of the development of after-sales service in China's construction machinery industry.，Continuous access to the industry“Best Customer Care Award”、“Golden Wrench Award for Service”Wait for the honor。

 

Full Life Cycle Service Care，Create the ultimate value experience

For XCMG excavator，Service excellence is more than just insight into customer needs and value creation，More importantly, we should create differentiation for customers.、Multi-angle full life cycle service experience。

This trip to serve China willUpstream and downstream suppliers of joint industrial chain、Superior resources of allied forces such as agents，Routine inspection around equipment、Customer care、Operator care、Spare parts, great benefits in summer, etc.，Develop a value-added walkdown、Joint research、Gift package delivery and other six major activities.，Carry out routine inspection of the whole machine、Equipment cleaning and sweeping、There are more than 20 service actions such as mobile communication and training.，Ensure efficient attendance of equipment，Enhance customer value experience。

In line with the true pursuit of service and the firm commitment to customers，2023，XCMG Excavator Further Strengthens the Construction of Service Personnel Team，Vigorously carry outReview and confirmation of chief service experts。After multiple examinations and selections,，27 skilled in excavator troubleshooting、Safety knowledge、Product application guidance and other capabilitiesChief Service SpecialistStand out，They will be full of professional skills and enthusiasm.，Leading the interpretation of XCMG service engineers“One purchase、Guard with all your heart、Worry-free for life”A promise。

From pre-sales to after-sales，From listening to guarding，XCMG excavator will provide intimate service throughout。The day of the event，XCMG excavators are widely organized throughout the countryHigh-end Value Customer SymposiumAndChief Service Expert Exchange Meeting，Entering the front line of the market，In-depth communication and exchange，Fully listen to the voice of customers，Continuously promote the improvement of product and service value。

“Guard with all your heart，Worry-free for life”The concept of service is not just a promise.，It is also a mission and responsibility.。XCMG Excavator Will Lead the Upgrading of Marketing Ability with Service，Strict landing service standards，Fulfill service commitments，Meet customer needs，Pursue customer satisfaction，Differentiating Customer Perception，Customers go hand in hand，Win-win New Era！