“Customer first，Innovation drives the future”It is the latest upgraded core value of Liugong.。

Customers are the origin of Liugong's value creation.。Starting from global customer needs，Seize the customer's pain point、Characteristic，Continue to provide customers with quality products and services，Comprehensively enhance customer experience，Take customer satisfaction as the sole criterion for inspection work，This is Engineer Liu's long-term persistence and unremitting pursuit.。

1958，This one is from Shanghai Huadong Iron and Steel Works.“Seeds”It landed on a piece of wasteland on the west bank of the Liujiang River.，After several years of cultivation and development.，Today's Engineer Liu，Stand up the backbone of China's construction machinery，Become a pioneer force in the global construction machinery industry。Elegant sixty-five years，Liugong rises with the rise of China，Made in China is strong and powerful.；Looking back on the new journey，“Customer first”It is the core password to support Liugong's evergreen foundation.，Believe，This will also promote Liugong to go steadily and far in a longer future.。

  

Create excellent products
The needs of customers are our pursuit.

At the just-concluded Liugong 5·28 Global Customer Festival，The world's first driverless electric loader delivered to customers，It marks that Liugong will lead the development of the industry's driverless technology to take the lead in realizing commercial landing applications in China.，Create greater value for customers。

Liugong was born in the era when China's construction machinery industry was almost blank.，At that time, the spark was the people's use of machinery.、An urgent desire to increase productivity；Nowadays，A single spark has already started a prairie first——Liugong has become the main force of global construction machinery.……In the process,，A philosophy that meets the needs of the customer， It is deeply engraved in Engineer Liu's genes.。

From the first wheel loader in ChinaZStart of production of 435，This veteran model, which has been recorded in the history of China's construction machinery, has produced nearly 1700 units in more than ten years.，Satisfied all provinces and cities、Construction requirements of various industries，Become the mainstay of the motherland's infrastructure construction。As the market develops，Liugong has developed the first articulated wheel loader in China.Z450、The world's first plateau type special wheel loader、Dominate the market for 20 yearsZL50CLoaders, etc，Formed with earthwork equipment as the core，To meet the needs of the market and customers as the first choice，International Construction Machinery Industry Group with Expanding Business Boundaries。Riding on the East Wind of China's Entry into WTO，Liugong speeds up the construction machinery market，Full range of solutions for global customers，It not only provides important equipment support for the country's economic construction and development.，More excellent product quality and performance to win the recognition and praise of global customers.。

Nowadays，In terms of industrial depth，Engineer Liu has accurately grasped the development trend of the industry.，Start from customer needs，It's intelligent、Greening、High-end、Unmanned direction continues to exert force，Has built mining machinery.、Agricultural machinery and other strategic emerging industries；Actively invest in Hanjiang Construction Machinery，Cut into the track of construction hoisting machinery，“Invisible champion”Liugong Owim's prestressed products have been in the forefront of the industry for many years.；Breakthrough in Aerial Work Platform，Complete set of electric equipment solutions become customers' new favorite；Driverless Technology Leads Industry Development，Official delivery of driverless equipment to customers……It can be said，Liugong has grown into a complete product line of construction machinery in China.、Strong R & D strength、One of the highly internationalized enterprises。

Do intimate service.
Serve customers wholeheartedly

“Service is in place、Do your best”This was in early April this year.， The customer thanked Wang Baojian, an employee of the service department of Shaanxi Liurui Machinery Equipment Co., Ltd., for sending a silk banner.，And there are so many examples like this.。

Customer first，Everything starts from the needs of customers.。Whether in the harsh conditions of the Qinghai-Tibet Plateau，Or the polar regions of extreme cold at the end of the earth?，Or the sweltering heat of the Sahara.、The vast grasslands of Africa and the virgin forests of Europe，There is the figure of Liugong Machinery.，There is no lack of footprints of Liugong service staff.。They uphold the principle of customer first，The concept of serving customers wholeheartedly，Ensure customer satisfaction and loyalty。

“Hello，Engineer Liu's customer service，It's my pleasure to serve you.。”“We will dispatch the work order immediately.，Service personnel will contact you within 15 minutes.。”“Thank you for your trust and support to Engineer Liu.！”Through Liugong Intelligent Customer Service System，Repair report of each customer，Engineer Liu can respond quickly.，Live online；The progress can be checked，Monitor the whole process，Greatly improve service efficiency and customer experience。 

With the continuous updating and iteration of technology and service concept，Engineer Liu's service has made continuous progress and development.，Provide customers with a more comprehensive、Efficient、Intelligent service experience。The three-package service contract system started in the early 1980s；To continuously improve the service system，Introduction of digital management system；Then to establish an intelligent service platform.，Development of intelligent housekeeper system，Strict implementation of 121 service commitments；Today's Liugong Service，Through digitization、Continuous deepening of intellectualization，Promote the reform of service and distribution integration，Service innovation and change，Take the transformation of digital intelligence as an important starting point，Realize active service、Fast service and full life cycle service，Greater customer satisfaction，Add value to your customers。“Customer first, the whole journey is worry-free”The service culture is infiltrating.，Liugong is committed to becoming the most reliable partner of customers.，For this reason，Liugong continuously strives to improve product quality and service level.，To meet customer expectations。At the same time，Engineer Liu also pays attention to staff training and empowerment.，Maintain a high level of professionalism and responsibility。

A comprehensive solution
Help customers create greater value

Today, Liugong is no longer a manufacturer that only provides construction machinery and equipment for customers.，Instead, we are committed to becoming the world's leading provider of equipment and technology solutions.。

In Liugong“Fourteen five”In strategic planning，“A comprehensive solution”It is one of the important strategies.，This requires Liugong to be more than just a provider of product clusters.，More from the customer's perspective，Based on the whole life cycle of customers，Guided by diversified needs of customers，Deep insight into customer needs、Understand customer pain points and build consensus，Build and deliver the full range to customers、Full life cycle and full value chain products、Services and Solutions。

At present，Facing the special requirements of safety and efficiency in mining and other working conditions，Liugong took the lead in releasing driverless loaders in the industry、Excavator、Rollers and other products，At the same time, it independently developed and released the Smart Mine System 2.0，Actively practice“No one is safe”Advanced concepts。Liugong unmanned construction machinery has the characteristics of high efficiency and strength.，360-degree environmental awareness、High precision positioning、Active obstacle avoidance、Autonomous operation and other functions，Uninterrupted unmanned operation 24 hours a day；Provide customers with an alternative to manual driving、Collaborate with associated devices、Complete machine and cloud platform solutions for overall security work。5·28 Global Customer Festival，The world's first driverless electric loader commercial concrete station solution officially delivered to customers，At present, the equipment is working in the mixing station without people.，Help customers produce efficiently。

At the same time，Liugong actively practices the country“Double Carbon”Strategy，Vigorously develop new energy products，Construct a perfect development system of electric construction machinery，An electric loader is formed、Excavator、Construction solutions for complete sets of electric equipment such as mining trucks；For port logistics、Open-pit mining、Railway tunnel construction、Steel processing、Highway construction、Building construction、River construction、Commercial concrete construction、Main application conditions and customer needs in agriculture, forestry, animal husbandry and other fields，Developed 8 product lines、More than 20 electric product projects，Successfully build a green smart mine、Demonstration projects such as green ports，To create greater value for our customers。In addition，Liugong has also established a standard system for R & D of electric products and technologies in the industry.、Core parts development platform，Explore the new business model of electric products。

Sixty-five years，Engineer Liu's one-stop product and service provision capability accumulated for many years，Will help customers create greater value，Embrace a broader future。

Work together to build ecology
Work together to share the results

Core values of Engineer Liu，Customer first、End with cooperation，Cooperation creates value，It deserves to be the ballast stone of the steady development in the past 65 years.。

Engineer Liu's spirit of partnership has been rooted in the heart from the beginning of the brand's development.。1995，Liugong and GermanyZFThe group set up a joint venture transmission parts company.，Screw the high quality drive spring for the equipment；2001，Liugong acquired the excavator business from Liuzhou Kangda.，Another core business sector has been formed.……Nowadays，Liugong's 19 product lines、Hundreds of industrial chain partners are gathered behind more than 20 manufacturing bases.，And more suppliers.、Dealers, etc，Liugong and its global partners pool resources with the concept of win-win，Co-construction of ecology，Create value together，Share the results。

Actively establish industrial ecology，Engineer Liu and his partners have gained a lot.。On the product，Reasonable division of labor among all parties，Greatly improve the overall efficiency，Create better products at lower cost；Strategically，All parties cooperate in good faith，Pursue a solid strategic partnership，So that enterprises can go steadily and far.；On the internal force，Employees know how to work together.，To meet customer needs as a guide to form a resultant force， Promote better development of various businesses。

Cooperation creates value，Finally, it is reflected in the vast market.，Universal benefit for all customers。Liugong Loader Sales Top in the World，Excavators enter the forefront of domestic excavator brands，Prestressed anchorage、Bridge cable and rotary drilling rig、Hydraulic continuous wall grab and other products have been in the forefront of the industry for many years.……Liugong continues to help Baihetan Hydropower Station, the second largest installed capacity in the world、Participate in the construction“China Sky Eye”、Lingdingyang Bridge of Guangdong-Hong Kong-Macao Greater Bay Area Hub Project、For more than ten consecutive years, it has helped the polar scientific research cause.……Various products of Liugong are continuously applied to the national super project.，It highlights the great power of Liugong manufacturing.。

At“Become the world's leading provider of equipment and technology solutions”Under the vision of，Liugong's industrial ecology is also extending overseas.。Standing at the historical node of 65 years，Liugong has business in more than 170 countries and regions.，“The Belt and Road”The access rate of countries along the route is as high as 85 percent%，Liugong is joining hands with global partners to build ecology，Serving Global Customers。

Sixty-five years of continuous improvement，Unswerving commitment to customer service。Liugong will provide customers with the world's leading equipment and technology solutions in continuous innovation.，Insight into environmental changes and changes of the times with wisdom and foresight，Create industrial ecological value with excellent products and solutions，In the name of machinery，To extend human power worldwide.，Create a bright future for mankind。