Create value for customers

Measure responsibility with footsteps Go to the mission with practical work

From inland to deep blue 

Walk from the plain to the mountain 

From China to the World

Serve global customers

Listen to your customers Solve customer concerns

Send care Pass on sincerity Solve your worries

Quality, mountains and rivers, service with heart

Sunward is with you

From south to north，From east to west，Sunward Intelligent Excavator Service is in full swing.……

 

Henan·Xinyang

June twenty seventh，With“Care for customers，Think what the customer wants”For the target，Sunward Intelligent Excavator Service Wanlihang Henan Station，Official departure！

Henan's first stop comes to Xinyang New County，It is understood that，There are many excavators under the name of Boss Ma from Huangchuan.，First purchase of 60-ton Sunward excavator，He gave a very high appraisal.。

“Shanhe products have a good reputation，Friends who are engaged in this line are using it.，Many friends also recommend Shanhe brand.，So I do not hesitate to choose mountains and rivers.！”He has been engaged in stone mining in Xinxian for many years.、Crush、Excavation and transportation，Boss Ma keeps a low profile.，It is well-known in the construction machinery industry.，Mention Shanhe after-sales service，It's also a lot of praise.。

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Talk about what impressed him.，Boss Ma recalls，May 21, 2022, around 11 p.m.，The site is catching up with the progress of crushing.，Due to the large vibration，There is a glitch in the equipment.。After learning the news，Sunward intelligent service personnel immediately set out from the company.，It takes more than one hour and more than 90 kilometers to drive to a remote construction site.。Affected by sight at night，As soon as the service personnel arrived at the construction site, they pulled up the temporary lighting equipment.，Start fault checking one by one。In half an hour.，The device was successfully restored to service，The stationary excavator is refilled.“Vitality”。In time、Efficient、Patience、Professional service has once again been recognized by Boss Ma.。

 

Guizhou·Zunyi

Same time，Zunyi, Guizhou, more than 1200 kilometers away from Henan，Another team of Sunward Intelligent Service Wanlihang is also on the way to serve customers........

June 28，Sunward Intelligent Excavator Research Institute and the after-sales team jointly conducted a joint site visit to the users of the fourth national product in Zunyi area.。

Scene，The service team conducts comprehensive communication and exchange with customers.，Nearly ten service engineers check the use of equipment for customers，Check the hidden trouble of equipment，Provide suggestions for improvement，Escort the equipment。At the same time，Customers also recognized the equipment and after-sales service of Sunward Intelligent Excavator.。

Work from dawn to dusk，Climb in the mud，Roll in the dirt，The smell of diesel oil all over the body……It seems to be a symbol of after-sales service.，But these are not important for Sunward service personnel.，Everyone is concerned about“There are fewer excavator problems.，There will be more work to do.，The benefits created for customers are high.”，That's everybody's goal.。

Future，Sunward's service team will continue to be customer-oriented，Continuously promote the construction of service system，Continuously provide customers with more intelligent、Digital and efficient services，Remain true to our original aspiration，Forge ahead。