Unafraid of challenges and consistent

“The world I've come to，It is nourished by many setbacks in life.。”                                                                                               ——Tagore

It has been founded since 1919.，Germany Lintaige always with excellent product quality and exquisite technical support，Serving the global road infrastructure field。For more than a hundred years，Several generations of Lintaige people have always put after-sales service in the first place.，Strive to provide customers with the best construction experience。In this interview，Let's walk in together.Leela MohanThe world，Learn how Lin Taige engineers maintain top-notch after-sales support。

Q：HelloLeela，What is your position in Lin Tai Ge?？

A： I am Lintec & LinnhoffRegional After-sales Manager。I like my job very much.，Be proud to say，I've been with the company for 15 years.，The scope of work covers Asia Pacific.、Middle East and Africa。

Q：Can you tell us about your main tasks?？

A：In the course of work，We work with a variety of contractors.，Provide technical support to them in highway and civil engineering projects in various countries。This job makes me feel full of challenges and excitement.。

Q：As the after sales manager，What is your specific job content?？

A：I'm in charge of our department's customer support business.，Handle the on-site delivery of the company's key projects。Work in a difficult environment，No matter what challenges and setbacks we encounter.，All of them should be involved on the ground.。Over the years，I've been all over the world.，Many asphalt mixing stations in Lintaige have been commissioned.，Includes the full rangeCSDContainer-type asphalt mixing plant、CDP6000MContinuous asphalt mixing plant and complete seriesTSD、CMX、TRX、HRCAndCRCAsphalt recycling system、WMBase stabilization equipment series。

Q：What is the most memorable project you have worked on?？

A：Over the past decade or so,，I have been involved in nearly a hundred projects.，It has also encountered many difficulties and challenges.，If you have to choose one.，It must be the delivery of a 3000 asphalt mixing plant to Abu Dhabi.，For the construction of the world famous Formula One race track--Yas Marina Circuit。

      I remember what happened.：Nine in the morning，We are debugging the equipment.，A sandstorm broke out in the area，My colleagues and I did not have time to return to the camp.，I had to wait in the control room.。The sandstorm lasted until 6 p.m.！There was no water or food for nine hours.，I don't know when it's over.；I'm impressed.，Because I've never experienced a giant sandstorm in the Middle East.，I was so scared at that time.。

Q：Can you briefly tell me what you think of after-sales service?？

A：Customer support is always our top priority，So we have resident engineers in every country.。Maintaining good customer relations ensures close attention to the implementation of the equipment.。We need to provide better services as far as possible to meet the various needs of customers.。

       Take an example，I remember an asphalt mixing plant ordered by an Indonesian customer.，Due to port hold-up，Delay in customs clearance of equipment。When the equipment arrives at the site，The area has entered the rainy season from the dry season.，The customer asked us to stand and debug at the fastest speed.。

      This is a great challenge for us.，We are more than happy to help.，Although this would mean simultaneous installation and commissioning。The heavy rain continued，It brings us more difficulties.。But neither I nor the team gave up.，Through unremitting efforts，Finally, the equipment delivery was completed within 7 days.。

Q：What do you think are the differences between the regions you are responsible for?？

A：The working conditions and user habits in each area have their own characteristics.：In the Asia-Pacific region，The habits of construction parties are quite different.，Need more field service support。The Middle East is more robust.，Generally, patrol inspection and remote online maintenance shall be provided according to the plan.。While the African region is still in the development stage.，Infrastructure needs to be improved，More local conditions need to be considered when providing support。

Q：What do you like to do in your spare time?？

A： Vacation ，It's one of the few times I don't have to take on a challenge.，I like to be at home with my family.，Or play badminton with friends.，Watch a movie。

ThanksLeelaParticipate in this interview。As the epitome of Lin Taige's after-sales team，Not afraid of challenges，Consistently provide support services to customers，Make the after-sales service of Lin Taige more reassuring.、 Don't worry 。