Start with user needs,Finally, the user is satisfied
Mid-year meeting of after-sales service center of Zhuhai Shigaoma Company on July 12, 2023-On the 16th, it was held in the new factory area of Jinwan.。The meeting comprehensively reviewed and summarized the work in the first half of the year.,Carefully analyze and find out the shortcomings and problems.,The next improvement measures and work arrangements were clarified.。
Hou Baojia, Chairman of the User Working Committee of China Construction Machinery Industry Association, was specially invited to the meeting.,Focus on building a professional and skilled team、Stronger sense of service、Service team with advanced concept,Work《Create Shared Value with Customer Satisfaction Management and Cohesion》Special topic teaching,How to fully implement Zhuhai Shigaoma Company for the company's after-sales service team “ Professionalism Creates Quality, Service Creates Value ” Business philosophy,It points out the direction to further improve the level of after-sales service.。
During the meeting,General Manager Xi Junfeng introduced the company's product series to President Hou in detail.、Production process、Processing equipment、Inspection and testing equipment, warehousing and supply system and after-sales service system, etc.。President Hou praised the company's new production base for sophisticated processing equipment.、Strict manufacturing process、The whole process of quality assurance management is highly appraised.,The company spares no effort to build and improve the after-sales service system.;President Hou said,The mission of enterprises is to create value for users.,The new economic era,Enterprises should aim at customer satisfaction.,Throughout the operation and management activities,Create a win-win situation with users。
Next step,We will use this meeting as an opportunity.,Under the leadership of industry associations,Work hard on your internal skills,Continuously enhance the core competitiveness,Take the customer satisfaction as the objective,Meet customer needs with high quality,Continuously improve the ability and level of after-sales service,To make due contributions to the high-quality development of enterprises。
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