Midsummer，All things are luxuriant。On the morning of July 18, 2023，Zoomlion Intelligent High Machine was held in Zoomlion Intelligent Industrial City Intelligent High Machine Park.“Accompanied by ingenuity，Accompanied by service and care”2023 Service Wanlihang Launching Ceremony，Once again sounded the service assembly call.！

△Zoomlion Intelligent High Machine 2023 Service Wanlihang Activity

Ren Huili, General Manager of Zoomlion Intelligent High Machinery，Leaders of the Division and heads of functional departments attended the launching ceremony.。

△Launching ceremony site

1

A sincere heart，Accompanied by service

Ren Huili, general manager of Zoomlion Intelligent High Machine, said.，The company is always connected with customers.，Put customer value first，Committed to providing customers with quality products and professional services。

△Speech by Ren Huili, General Manager of Zoomlion Intelligent High Machinery

2023，Zoomlion Intelligent High Machine Continues to Deepen Service Improvement，Try to practice“Customer first”This code of conduct，Around the service system、Service resources、Service monitoring、Supply of spare parts、Service skills、Customer feedback and customer value-added service experienceSeven dimensions，Promote a series of service upgrades，It has been recognized by both the market and customers.。

On the basis of keeping the industry ahead，Zoomlion Intelligent High-speed Machinery continues to invest in service according to market demand，Based on National Service Engineer，Built with more features、Support center with wider coverage。The company has formulated a four-level warehouse spare parts supply mechanism.、Industry initiative“Move the library”Supply mechanism、Dedicated supply mechanism for central warehouse management，Realize service engineer、Trinity of service vehicles and accessories，Get through the last mile of customer service。While strengthening the establishment of a service guarantee system，The company also made“Quickly respond to service requests within 10 minutes、Handling of general faults within 24 hours、Common accessories arrive in 24 hours”Service commitment，To ensure that customers receive a quality service experience。

This Service Wanlihang Activity，Zoomlion Intelligent High-Tech Service Team Will Go Deep into the Market，Strengthen communication with customers、Understand customer needs、Seek effective ways to solve customer problems，And then provide more accurate solutions.。By serving the activities of Wanlihang，The company will further strengthen communication and cooperation with customers.，Continuously improve customer satisfaction，Achieve common development。

2

Craftsman attitude to do service，Keep improving for customers

Service is more than a promise.，It is a manifestation of immediate action.。Zoomlion Intelligent High Machine listens to customer needs with an intimate attitude，And provide quality services with professional skills.。

This Service Wanlihang Activity，Set up in total5 action teams，Services included、Marketing、Research and development、Colleagues in quality and other departments。Our Service Team，Will cross over30 provinces and municipalities，Go deep into the front end of the market and communicate with customers face to face，Understand their actual needs and pain points，Provide them with solutions；Actively collect customer feedback and suggestions，Optimize and improve services and products，Improve customer satisfaction；Strengthen cooperation with customers，Establish long-term and stable cooperative relationship with customers，Drive our business together。

△Yu Kai, the manager of service spare parts department, took the oath on the stage.

At the launch ceremony，Yu Kai, Manager of Spare Parts Department of Zoomlion Intelligent High-speed Machine Service，Take the Oath of 2023 Service Wanlihang Service。

△Representatives of the five working groups of the Service Wanlihang took the stage to receive the flag.

And then，Ms. Yang Aihua, Vice General Manager of Zoomlion Intelligent High Machinery, came to the stage to present the flag to the service officers and men.。

△The service team set out！

The ceremony ends，With the issuance of Ren Huili, General Manager of Zoomlion Intelligent High Machinery“Go to war”Orders，In 2023, Zoomlion Intelligent High Machine Service Wanlihang Activity was officially launched.，Set out！

3

Quality wins the market，Service creates brand

Make a loud sound，A thunderbolt。Whether it is a highly ritualistic service Wanlihang activity，Or daily spot check service?，Service personnel of Zoomlion Intelligent High Machine，Will take a new attitude，Embark on the journey again，Constantly surpass oneself，To provide customers with better service。

Accompanied by ingenuity，Accompanied by service and care。

Take wisdom as the cornerstone，Create new digital services，Adhere to sincere service，Create more value for users！This is a new starting point.，Zoomlion Intelligent High Machine will have higher goals and greater enthusiasm.，Start a new journey，Create greater value for customers，Move towards a successful future together！