Recently，Fukuda Leisa Service Station receives a special gift——It's from the client.“Dedicated to the customer，Do service in a down-to-earth manner”A silk banner，A silk banner，It's responsibility，It's recognition，It's approval，It is the direction of our efforts.。After-sales team of Foton Leisa carefully interprets the true meaning of service，And take practical actions to show their responsibilities.，Won the trust of customers，So what kind of service can be highly recognized by customers?？

Stick by day and night Highlight customer issues

Accompanied by the rapid ringing of the bell，Li Long, a member of the marketing department, received a call from a customer asking for help.，Listen carefully to the customer's needs and problems，After knowing the specific situation，He attaches great importance to it，File with the call center immediately，And coordinate Heyuan Jiacheng Service Station to rush to the customer's vehicle site.，At the same time, drive yourself to the distance 190.kMThe customer site。

Night adds a lot of difficulty to maintenance.，But the service station staff and Li Long do not let go of every possible problem.，He patiently and meticulously carried out repeated checks for up to an hour.，And give practical solutions.。

Face customer needs，Li Long and the service station staff actively coordinate all parties.，Solve problems in a tense and orderly manner。Master Liu, a senior welder who had already rested at the service station, rushed back to the service station immediately.，At the same time, the service station staff followed the car all the way.，To ensure the safety of customer vehicles to the service station；On the other side, Li Long drove to the city.，More than a dozen shops，Buy the welding wire that meets the requirements。The welding and repair master and the machine repair personnel shall correct the vehicle and reinforce the plate.。Hard work pays off，Running all night，The vehicle was finally repaired around 3 a.m.，The customer's heart that has been hanging is finally put down.。

And then，Leaders of the company should pay close attention to coordination，Engineer Kuang Shixiang assisted the service station to rectify the customer's frame in the shortest time.，After three days and two nights of overtime maintenance,，The vehicle returned to normal。

Professional technology、Prompt and attentive service、Put yourself in others' shoes，Won the recognition of customers，It's here“Serve customers wholeheartedly and steadfastly”A silk banner。

 

 

Race against time to solve customer maintenance problems

Adhering to the business philosophy of customer first，Foton Leisa service team 365 days a year、7X24 hours standby，Race against time，Make every effort to ensure the highest attendance rate of customer products。Among，Futian Leisa Xiamen Fengrun Service Station has implemented every minute and second into every link.。

After receiving the repair report from the customer，No delay at all.，Wu Feng, the service engineer of the marketing department, and the maintenance personnel of the service station immediately rushed to the customer's construction site for maintenance and troubleshooting.。Faced with the customer's anxiety and the actual situation of maintenance，Leaders attach great importance to it，Organize multi-department leaders to hold special meetings，Work together to develop solutions，Negotiate with the customer patiently，Through communication，Finally, it was decided to replace the crane assembly directly.。

Crane replacement

The driver drove the vehicle to the distance of 950 that night.kMThe Anqing factory。At the same time，Considering that the factory personnel are not familiar with the customer's construction environment and operation requirements，In order to shorten the maintenance time，Engineer Wu missed the ticket on that day.，Drive 900 overnightkM，Arrive at the factory at 8:30 the next morning.，Coordinate with plant personnel for equipment replacement and commissioning。Through the coordination of various departments，Overtime in all links，The vehicle shall be replaced within the shortest time.。

Equipment commissioning

Go all out，Every minute counts，To deliver the vehicle to the customer in a timely manner，Engineer Wu and the driver set out overnight to send the equipment to Fujian.，Ensure the resumption of construction as soon as possible。The customer sees the device，After repeated test runs，Highly recognized the service of Fukuda Leisa，And said“Fukuda Leisa's attitude and speed are trustworthy.，I believe Fukuda Leisa will go further.”。

Maintenance completed，Return to Market Delivery User

Foton Leisa has been committed to continuously improving its service quality.，To meet the needs of users.。The tiny bits and pieces converge into stars.，Fukuda Leisa will continue to focus on users in the future，Make the user experience faster、Professional and excellent service，Have a better car experience，Solve the worries on the road。