“Users only need to scan the QR code on the device.，You can call our after-sales service personnel directly.，Conduct video link instruction。Users can also mark the equipment fault points in real time through video.，Help them quickly troubleshoot，And assist the user to repair the equipment independently。It not only improves the service satisfaction of users.，More importantly, it can help enterprises improve service efficiency.，Reduce service costs。”The after-sales service minister from a road maintenance equipment company in Shandong Province said after using the global remote collaborative after-sales service system recently launched by Moxun Technology.。

May 2023，China Road Machinery Network, together with Moxun Technology, has released a global remote collaborative after-sales service system.，Once the system is launched,，It has been widely concerned and recognized by industry enterprises.。A pavement maintenance equipment company from Shandong Province quickly reached a cooperation agreement with us.，After that, the two-dimensional code equipped with the global remote collaborative after-sales service system was affixed to the equipment manufactured.。

The after-sales service minister of the pavement maintenance equipment company said.：“I didn't expect that soon after we used this remote after-sales service system.，It will play its value.，It not only helps users solve problems quickly,，It improves the recognition of users.，It also reduces the cost of our services，Improved service efficiency。”

Through our understanding，The whole process of the case is restored.。

Lately，Boss Chang of a pavement maintenance company in Xining, Qinghai, purchased a maintenance equipment of this brand.，Due to the intensive amount of work in the near future,，This maintenance equipment has also made great contributions to the company's business growth.。In a maintenance project，The operator of the equipment found that the heating temperature of the machine suddenly could not go up.，Boss Chang was informed of the situation.，Quickly scan the code to access the after-sales service personnel of the equipment manufacturer。After-sales service personnel communicate with the operator of Boss Chang through remote voice and video of the system.，It is understood that the equipment failure may be caused by circuit problems.，Immediately through the internal call function of the system，Access to the company's circuit experts.，Make a three-way call。

The video annotation function in the after-sales connection process is convenient for troubleshooting and maintenance guidance of user equipment.

The equipment company's circuit experts use the video annotation function in the remote after-sales service system.，After guiding the customer to the equipment failure point，Instruct the customer to turn the device's circuit control box on。Circuit experts also found that the problem of equipment failure was due to the poor contact of some threads.，So tell the customer to readjust a few threads in the control box.。But there are many threads in the control box.，The customer is not very clear about how to adjust.。Therefore，The circuit expert found an identical device in the factory.，Synchronize through mobile video，At the same time, it is convenient for customers to understand the circuit composition in the control box.，Circuit experts use the picture push function in the remote after-sales service system，Wiring diagram in the real-time push control box（The picture can be enlarged and reduced）。

Send text and push pictures in real time in the process of connecting with users after sales

In the process of video synchronization operation of both sides，In order to make it easy for customers to see the operation steps，Circuit experts switch their mobile phone lens to large screen mode，That's all，Through the functions of the remote after-sales service system，The user solved the equipment failure in less than half an hour.，The equipment was immediately under construction at the construction site.，Do not delay the construction progress。For the equipment manufacturer,，Without this remote after-sales service system,，It is difficult to solve such equipment failures by relying solely on traditional telephone or Wechat video.，It not only improves the satisfaction of users,，It also saves service costs.，Improved service efficiency，It can be said to kill many birds with one stone。

After the event，The after-sales service minister of the pavement maintenance equipment enterprise said.，This is the time to solve the problem.，It takes less time than our service personnel to get to the high-speed railway station.，Save time, effort and money。Even if there is a big failure in the future.，Even if the user can not repair and solve the problem by himself on the spot.，Through this system.，We can also know the problem of the equipment.，It is convenient for us to bring the accessories we need when we repair on site.，I feel more confident.！

Through this very typical and real case.，Once again, it has strengthened our confidence.。The global remote collaborative after-sales service system launched by Moxun Technology is designed to help enterprises install equipment.、Debugging、During after-sales service，Reduce the cost of enterprise services，Improve service efficiency，Improve customer satisfaction，Really empower the construction machinery industry and even the entire manufacturing industry。