Take the initiative to get close to customers,Listen to your customers,Really start from the needs of customers.,Improve product quality and service quality more comprehensively。In the near future,By technology、Quality、Shandong temporary workers composed of service and other module personnel“Quality Wanlihang”Service team,Go all over the country,Deeply carry out a series of caring actions,Sincere service to convey the love of Shandong Lingong to users。
Recently,Wang Yong, Assistant General Manager of Shandong Lingong, Leads Marketing、Quality、Technical and other module service teams,Go to Shaanxi、Gansu and other places visited and inspected the fourth national products of Lingong.,On-site understanding of customer experience and product performance。
The service team goes deep into the sand and gravel yard、Coal yard and other working conditions,Check the scene carefully.L955HLoader、L968HLoader、E6600HBThe working status of many products such as Hammer King,And guide the customer to use and maintain the equipment correctly。Period,The team has in-depth communication with customers and front-line marketing service personnel.,Detailed understanding of product market performance、Quality of service,Analyze the advantages of temporary products,As an upgrade product of the company、Important basis for improving service。
Shandong Lingong always serves customers steadfastly,Since 2011“Quality Wanlihang”Initiate and go deep into the front line.,Held in different ways year after year、Never stopped,It has been 13 years since then.。In 2023, the activities of Quality Wanlihang are continuing to carry out special customer visits and equipment inspections.、Zero distance service in mining area、Precision value-added service activities such as national four maintenance training,Give new and old customers continuous care at the same time,Let customers deeply participate in the whole process of enterprise manufacturing.,Promote the restructuring of industrial service logic,Build a demand-led、Symbiosis to create a win-win new industrial ecology。
The customer welcomed the arrival of the service team,They are looking forward to passing.“Quality Wanlihang”Visiting activities,The product quality and service level of Shandong Lingong have been further improved.,To create greater value for our customers。
Follow up,Shandong Lingong will continue to insist“Customer-centric”Concept and whole-hearted service concept,Carry out a series of caring actions,Continuous improvement of product and service quality,Increase customer satisfaction and loyalty,Play an active role in creating user value。
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