Service Engineer Wang Zi，Joined XCMG Road Service Team in 2010，2017-In 2018, he went to many places to support domestic and foreign services.，Now officially stationed in Henan market，He has been serving in the local area for five years.。More than 13 years of after-sales service work，Wang Zi always adheres to his personal creed.，At workBe conscientious and responsible、Intimate serviceServiceEvery customer，Devote oneself to solving their urgent need！

In May this year，Receive repair information from the user，A cold regeneration machine can not switch the traveling speed gear during construction.，Affect the construction progress，At that time, the situation was that the cement had been spread on the construction site.，And the weather forecast is for rain in the evening.，The cement on the ground needs urgent treatment.，Otherwise, it may cause economic losses due to the failure of cement.。At that time, Wang Zi was ready to rest.，Change into work clothes immediately after receiving the repair information，Drive more than 200 kilometers to the construction site.。
Communicate with the mobile phone on the way，According to experience, it is judged that there is a problem in the shift circuit.。After arriving at the scene, he immediately checked the wiring of the distribution cabinet.，It was found that the line at the shift valve under the frame was worn due to improper use.，Cause a fault to occur。Wang Zi solved the problem after rewiring.，Put the machine into operation immediately when it runs normally.，No more damage was done.。

His hard work has also won the reputation of customers.。After the successful completion of the construction schedule of the Project Department，Users expressed their sincere thanks to Wang Zi.，And thumbs up：XCMG's service，You can trust me！Will choose XCMG brand in the future。

Wang Zi said：“
The recognition of customers also brings me a sense of achievement.。I'm not a superman.，May not be able to solve all user challenges quickly，But as an after-sales service engineer of XCMG， I want Be worthy of the XCMG overalls you wear！
”

A hot summer afternoon in July，The milling drum of a milling machine broke down during construction.，Had to stop work。At that time, the person in charge of the construction site was particularly anxious.，I hope the service staff can deal with it as soon as possible.。Wang Zi asked the operator on the phone and learned about the maintenance of the machine in peacetime.，It was quickly judged that there was a problem inside the clutch due to untimely maintenance.，Repair is required。Adhere toIn time、Efficient、ValueThe concept of service，Wang Zi packed up the specific maintenance tools.，Within an hour, they arrived at the construction site and put into maintenance work.。

OvernightAfter assembling the accessories，The milling machine has regained its performance.。But Wang Zi did not leave.，But in a serious and responsible manner.，Explain the maintenance of the internal parts of the clutch to the operator，And how to deal with this situation next time.，With hisProfessional knowledge and strong skills，Win the respect and praise of customers。

The road service team of Xugong explained the importance of the post-market field with practical actions.。Every member of the team is.“Whole heart”ServiceA practitioner of，They bravely took responsibility.、The pursuit of excellence，ConstantlyCreate for customersBiggerValue。