Proposed since 2002“Build an open、International Engineer Liu”Since the strategic goal，Liu workers thoroughly implement“Provide customers with excellent construction machinery products and services”The idea of，To be conscientious、Undaunted working attitude and professional and meticulous technical services，Join hands with customers at home and abroad to play a harmonious and wonderful movement.。

Real-time response speed is paramount

At about 6:00 p.m. on October 23, 2023，Liugong International Department received a feedback from Thai users.——A paver on a construction site was shut down for an inexplicable reason.，The asphalt paving construction team had to stop work and wait.，We hope to solve it as soon as possible.！

The reason for the shutdown is unknown，To avoid more time lost in troubleshooting and repair，Liugong International Department quickly coordinates domestic high-quality resources，Requisition possessionZhao Jiwei, an engineer with rich experience in paver maintenanceGo to deal with it。

Upon notice，Zhao Jiwei immediately rushed home to simply pack his bags.，Then quickly hitchhiked from Liuzhou to Guangzhou.，Take the next day's earliest flight to Bangkok, Thailand.，After meeting with the service personnel of Liugong Thailand subsidiary,，It took three hours to drive to the construction site without stopping.，At this time, only 21 hours have passed since the customer reported the repair.。

Uphold the concept of customer first，Be anxious for the customer，Attack quickly with the momentum of thunder，Solve the urgent needs of customers！Engineer Liu's speed，Make the customer feel at ease！

Strike with precision and win with one blow

Upon arrival at the customer's sit，Zhao Jiwei, who was tired of traveling all the way, could not even take a sip of water.，He went straight“Strike”A paver，Begin a detailed inspection of the equipment。With 18 years of experience in paver services，He soon discovered the crux of the matter.——The operator is not familiar with the operating system of the paver.，There is an error in operation，Resulting in a failure。

Suit the remedy to the case，Zhao Jiwei immediately began to solve the problem.，The trouble was eliminated by dividing two by five.，Return the paver to normal。To make sure nothing goes wrong，He remained at the construction site.，Follow the paving construction for 3 days，Carefully observe the equipment operation status and construction quality，Until the equipment is confirmed to be in good working condition，There are no other hidden dangers，Only then can we return steadfastly。

Major，Precise，Reliable，Peace of mind！Liugong Service Engineers Solve Customers' Worries with Perfect Technology，Provide solid backing for customers！

Take preventive measures and teach people how to fish.

In addition to fixing the fault，Real-time monitoring of working status of paver，Zhao Jiwei also gave practical teaching to the operators and border control personnel on the spot.，Around the operation、Maintenance、Simple maintenance、Detailed guidance and training were conducted on a series of problems such as construction site treatment.。In addition，He also told the sales staff of Liugong's Thai subsidiary.、Service personnel introduce around the product、Construction process、Construction road requirements、Equipment commissioning and maintenance、Experience was imparted in fault handling and other aspects.，Be sure to prevent problems before they occur，Avoid the recurrence of similar problems，And if problems arise, they can be solved at the first time.。

Think what the customer doesn't think，Urgent customers are not anxious.！Worker Liu has the foresight of teaching a man to fish.，Worry about problems that customers are not concerned about，Nip in the bud，Escort the sustainable development of users。

This transnational service is just a common epitome of Liugong's timely and worry-free service.，Think what the customer wants，Be anxious for the customer，Help customers with their needs，Liu workers always remember their mission.，Warm customers with sincerity，Win customers with quality，Help customers ride the waves，Continue to create greater value！