Be honest with each other，Intersect with heart，Only in this way can it last for a long time。Zhang Shunshun has worked as a Volvo construction equipment service engineer for 12 years.。A period of 12 years，Zhang Shunshun just came out of the campus.“Maolu”Transformed into today's dazzling Volvo“Strongest Hexagonal Warrior”，And gained a large number of customers trust and support.。

Zhang Shunshun, Service Engineer of Volvo Construction Equipment

Hold on to“Dedicated to constancy，Wo Zhi Cheng”The concept of service，Zhang Shunshun's Work Performance，Deeply loved and praised by customers。“Do after-sales service，It is not easy to win the trust of customers.，Because not only do you have to be sincere，Be more professional，Only both can be taken into account，To be a good Volvo service engineer.。”When Zhang Shunshun said this.，Eyes are confident and firm.，These are his words from the bottom of his heart.，“ Sincerity ”And“Major”Four words can be said to be the essence of his career.。

Zhang Shunshun is seriously doing maintenance services for Volvo excavators.

In the selection of Volvo Service Star in 2022，Zhang Shunshun can win“Strongest Hexagonal Warrior”The title of，That means he's hereTroubleshooting、Overhaul、Learn、 Communicate 、 Standard 、MarketingThese six aspects have achieved excellent professional level.。“My motto is to miss by a hair's breadth.，Service work must be professional.、Careful，And the service is not the best.，Only better。”Zhang Shunshun said，Create value for customers with the most professional services，Let customers feel that choosing Volvo means choosing to rest assured.，That's what he's fighting for.。

Professional care is available“Wo”Worry-free

What is trust?？It's a wholehearted commitment.，It's open acceptance.。How does Zhang Shunshun win the trust of customers?？In Zhang Shunshun's opinion，After-sales service is not a simple change of filter element.，This is a professional theory that needs to be understood，In addition, rich on-site practical experience can do a good job of the post.。

Zhang Shunshun believes that after-sales service of construction machinery is a professional and meticulous work.

Zhang Shunshun still remembers，When he first joined Volvo in 2010,，Maintain the Volvo excavator equipment that the customer bought in 2007，Ten years like a day，He is responsible for the service of this customer.。Thanks to Zhang Shunshun's careful care，The Volvo excavator has worked 30,000 hours.，It has become a good helper for customers to become rich.。

“On one occasion, the customer experienced a sudden stalling of the vehicle.，An old master with many years of experience in driving excavators，I couldn't find the reason for a long time.，Then the client immediately called me to help.。”Zhang Shunshun said，When he arrived at the scene, he quickly checked the circuit problems of the whole car.，Then through professional equipment and their own rich experience.，The fault was soon found out.，The customer praised him with satisfaction.，Praise him for his first-class skills.！

Zhang Shunshun has excellent professional service skills.

“No matter what time it is at night，The client needs me in an emergency.，I'm sure I'll be right there.，With professional and excellent service skills，I have a great deal of confidence that I can solve the problem quickly on the spot.，Do not delay the work of customer equipment。”Zhang Shunshun said，He believes in heart for heart.，He also believes that customers can feel his responsibility and enthusiasm for this job.。

General Manager Fan, a customer of Volvo excavator, praised Zhang Shunshun.

“Later, the maintenance cost of the Volvo excavator with more than 30000 hours became higher.，I advised the customer to buy a brand new Volvo 200.DExcavator，Because this equipment is very suitable for customers to do earthwork in villages and towns.，The client quickly took my advice.，I'm very touched.，Because I can feel the trust of my customers.。”Zhang Shunshun said，As the client's business grows bigger and bigger，At his suggestion, the customer bought another Volvo 200.DExcavator，And a Volvo 75.DExcavator。Because the client believes in Zhang Shunshun.、I believe Volvo can give him better service guarantee.。

Endless learning and progress with Wo

Zhang Shunshun's service attitude and professional skills，Not only has the customer's equipment been well maintained and maintained.，It also contributes to the brand image and market reputation of Volvo construction equipment.，He knows that service requires dedication.，To be perfect.。

Zhang Shunshun believes that service requires dedication to achieve perfection.

“If you want to stay good.，It is necessary to constantly learn new knowledge.，Understand new technologies for new product applications，In order to master more maintenance skills.。”Zhang Shunshun thinks，Be paranoid about the pursuit of technology.，The more powerful your ability is.，Customers will trust you more.。

Zhang Shunshun believes that only by constantly learning new knowledge can we make continuous progress.

In addition to performing well at work,，Zhang Shunshun is a professional、The attitude of heart also runs through our daily life.。

Like cooking，He thinks that making a delicious dish is the same as doing after-sales service.，It needs to be done carefully according to the steps.。“Choose fresh ingredients.，It's as important as buying original parts.，Grasp the heat，Just like the daily standard maintenance, it should not be sloppy.。”Zhang Shunshun said，The spicy chicken he cooked is very authentic.，Very delicious，He was praised by his family and friends.。

Long-term focus and care，Let Zhang Shunshun perform with ease in his work and life.，This is Zhang Shunshun becoming Volvo.“Strongest Hexagonal Warrior”The key。

Zhang Shunshun's cooking skills are also quite good.

Actually，Zhang Shunshun is also a representative of many excellent service engineers of Volvo construction equipment.，Each of them is as devoted to their work as Zhang Shunshun.，In a professional way、Sincere service attitude to escort customers，Volvo construction equipment has always attached great importance to after-sales service.，And in the country to establish a sound after-sales service network.，Provision includes maintenance、Maintenance、Full range of services such as spare parts，To ensure that the customer's equipment is always in top condition，Let customers feel deeplyHave“Wo”Worry-free！