A person who regards excellence as a habit，No matter where it is, it can shine brilliantly.，Yu Tao, a Volvo construction equipment service engineer, is such a person.，Whether it's at school.，Join the Volvo Service Team，He always keeps a positive and enterprising attitude.，Continuously improve their professional skills，Make yourself better.，Also let the customer feel that there is“Wo”Worry-free！

Yu Tao, Service Engineer of Volvo Construction Equipment

A professional background，Have“Wo”More professional

Yu Tao is serious.“Coban”Birth，He was studying in Sichuan Vocational and Technical College of Communications.，Participated in the first training course of Volvo Southwest Capacity Development Base，Through the regular、After systematic professional training，It has officially entered the Volvo family.。

 

Volvo Southwest Capacity Development Base located in Sichuan Vocational and Technical College of Communications

“During training and internship at Volvo，I am full of energy every day.，I learned a lot.，Maintenance knowledge learned in the overhaul workshop during the day，I will continue to analyze and summarize with my colleagues in the evening.，I believe that a bad pen is better than a good memory.，Fill up several notebooks.。”Yu Tao said，He believes that only by paying can we get a return.，To become more powerful.，You have to work harder than anyone else.。

The experience of studying hard in school laid a solid foundation for Yu Tao's growth.

Yu Tao said he had a strong character.，Do something or don't do it.，If you want to do it, do your best.。In college，Yu Tao wants to improve his basketball level.，In the evening, I often stay alone in the basketball court and practice silently.，I always sweat profusely on the way back to the dormitory.。“In the end, the basketball team of our department won the championship of the whole school basketball match.。”Yu Tao said so。

Back to Alma Mater after many years，Teachers are proud of Yu Tao's growth.

At work，Solid theoretical knowledge，Not afraid of hardship、Yu Tao who is not afraid of tiredness，He quickly became an excellent Volvo service engineer.。“I can win the Volvo Service Star of 2022“Strongest Hexagonal Warrior”The title of，It is inseparable from the professional study in the school and Volvo Southwest Capacity Development Base.。”Yu Tao said，He really felt it.，Volvo attaches great importance to talent cultivation.，He is also very grateful to his leaders and colleagues for their support and help along the way.，At the same time, thanks for not being afraid of challenges.、Strive to make progress of oneself。

Yu Tao won the Volvo Service Star in 2022“Strongest Hexagonal Warrior”Title

Humble and pragmatic，Have“Wo”More assured

Travel across mountains and rivers、Be exposed to the sun and rain，A hungry meal is a full meal.，It is the normal work of Yu Tao in peacetime.。Yu Tao said，The bitterness and bitterness I have tasted in my work，Can make their will become more firm.，This is the only way to become a professional service engineer of Volvo.，So he has been facing all kinds of difficulties and challenges with a positive attitude.。

Yu Tao believes that it is important to maintain enthusiasm in work.

“Run to the customer site more often，Help more customers solve problems，This is very helpful to improve their service skills.。”Yu Tao thinks，After-sales service of construction machinery，It is important to understand theoretical knowledge.，But it is more important to combine theory with practice.，Help the customer solve the problem time after time.，Constantly sum up experience，In order to achieve faster growth.。

Yu Tao is communicating with General Manager Gao, a customer of Volvo excavator.

“Professional communication skills are very important.，If the customer is in a mood，As long as we explain the cause of the equipment problem to the customer on the spot.，The more accurate your analysis.、The more professional，The more your customers will recognize you.，The more you trust。”Yu Tao said，Keep a humble attitude when communicating with customers，At the same time, we should be patient to explain to customers the professional knowledge of equipment maintenance and repair.，Sincerely communicate with customers，Only in this way can we win the recognition and trust of customers.。

Volvo excavator mine customer Gao Zong said.，His contact with Yu Tao was mainly for work reasons.，Yu Tao gave him the deepest impression that he was very professional.、 Sincerity ，Very reliable，When you need help.，He always comes in time.，And can properly handle the problem.。

The customer was very satisfied with Yu Tao's professional service performance

“Yu Tao often takes the initiative to come to our side.，Give the excavator a thorough inspection.，Do preventive maintenance，Significantly reduces downtime due to equipment failure，With such a professional Volvo service engineer around，I feel particularly relaxed.Heart。”General Manager Gao said with a smile.，The thumbs-up is his praise for Yu Tao's daily work.。

Although it is very hard to do service work.，But every time I hear the customer's approval of him.，Yu Tao felt that his work was very valuable.，It also makes him feel very accomplished.。

Yu Tao is doing a comprehensive inspection for the Volvo excavator.

“I like this job.，I also recognize Volvo very much.‘Dedicated to constancy，Wo Zhi Cheng’The concept of service，I will continue to be enthusiastic in the future.，Go all out，With professional service skills and sincere service attitude，Create more value for customers。”Yu Tao said，He will continue to study hard in the future.，There are many abilities in the company that are better than him.“Master class”Senior，These predecessors are examples for him to learn and catch up with in the future.。Yu Tao believes，As long as he puts in more effort than others.，In the future, he can also become a model for Volvo's new generation of service engineers.。