2024 has arrived，Everyone is ambitious.，Climb the peak of career bravely，Inspire to create more brilliant achievements in the new year。Be proactive、Thinking in advance for customers is always our service philosophy.。Years ago，The Liebherr mine headquarters sent four technical specialist from France.，Jointly form an expert group with the engineers of China Headquarters，Across the north and south of China，Visited domestic mine customers。

  Zhenjiang Chuanshan

Jiangsu Chuanshan Group is the first batch of procurement in ChinaR9150EUsers of electric excavators，Both machines have more than 10,000 hours.，But the machine as a whole is like a new machine.，Unanimously appreciated by the French technical support team，Three technical support engineers performed a thorough inspection of the customer's machine，And conducted close communication and talks with customers.，Service issues of concern to customers，They all responded and recorded one by one.。At the same time, it gives reasonable suggestions for the maintenance of customers' machines.，Project agents were introduced to a future feedback system for quality issues.。The customer hopes to continue to strengthen the cooperation between the two sides in the later period.，In the future, Liebherr China service team will also provide more professional inspection and advice to customers.。

 

  Yunnan

Liebherr's three foreign technical support managers and Liebherr China's after-sales service team came to Beiya Gold Mine in Yunnan.，YesRVisit by 9100 user。The customer would like to thank Liebherr's European technical team in particular for being connected remotely in normal times，Carry out various checks on the machine and provide professional advice on the maintenance of the equipment。

 

Liebherr foreign engineer and manager pair 2RThe 9100 machine was evaluated for general condition，Suggestions are given for the overhaul of the components in the later period.，More technical documentation will be provided to the customer，To support the maintenance team of the customer and the project agent。At the same time, it also collects the customer's spare parts.、Suggestions and opinions on services, etc.，In order to facilitate similar service exchange meetings in the form of monthly meetings in the later period of the BHR China team.。

 

  Xilinhot

The Liebherr team came to Inner Mongolia to visit China National Energy.R9100 customers。The customer was very satisfied with the productivity and attendance of the machine。The technical team carried out a comprehensive inspection of the machine and made some suggestions.，The current technical improvement status of the machine and the rectification plan to be implemented in the next step were introduced to the customer.。Technicians carefully listen to and record the customer's opinions on the use of a small lubricating oil pipe.，Customers highly praise Liebherr for its rigorous working attitude and craftsmanship.，I also believe that there will be a more reliable guarantee in the future.。

 

  Baotou, Inner Mongolia

After visiting customers in Xilinhot，The Liebherr team drove nearly 900 kilometers to Baotou.，Visit to Baiyunebo Iron Mine in Baotou，2 for customerR9350EThe condition of the machine was thoroughly checked and evaluated.，Even though the machine has more than 50,000 hours.，But the overall situation is very good.。Liebherr's technical team experts have made detailed records of the improvement suggestions and opinions put forward by customers.，Customers are very satisfied with the overall efficiency and safety of the cable drum.，There is also a demand plan for the installation of cable drums on other machines.。In the future, Liebherr China's after-sales service team will pay close attention to the project.，Provide customers with safe and efficient cable reels。

Carry out on-site evaluation and inspection on the use effect of the cable drum

 

  Xinjiang

The last stop to visit Chinese users is Hami, Xinjiang, more than 1600 kilometers away from Baotou.。Xinjiang Mingyang has one.R9150ELectric mine excavator。This device works an astonishing 22 hours a day.，A veritable day and night rotation。BecauseR9150EIt is an excavator driven by a motor.，Efficient production of the machine while saving maintenance and fuel costs for customers。Liebherr's three technical managers kept a detailed record of every suggestion made by the customer.，It also recognizes and appreciates the daily maintenance work of the project agent.，Encourage the project agent to continue to work hard to protect the efficient work of the machine.。

At the time of the visit，Liebherr service experts shared their successful maintenance experience worldwide.，It also shows the latest product improvements and future plans.，It provides a new idea for improving the performance of the equipment.，Increased confidence in Liebherr equipment。New demand from customer，It has also inspired experts to provide new ideas for better use of equipment.。

 

In addition，The experts showed the project agent the quality feedback system of the future.，It is expected to increase the speed of quality problem resolution，Ensure excellent service。The experts also examined the equipment.，Potential failures are indicated，And provides the corresponding solution.，In order to avoid losses to customers.。