The wind is cold and cold，It's covered with snow。For three years，In every snowy winter.，Late Xiaofei sticks to Shuangyashan Coal Mine in Heilongjiang，Escort the normal operation of equipment。He not only provides after-sales service for more than 20 sets of Xugong equipment in Shuangyashan Coal Mine.，It also takes into account the surrounding quarries and individual retail investors in urban areas.，Over the years，He has been practicing what he preaches，Deep practice“Guard with all your heart·Worry-free for life”Service commitment。

Be on duty against the wind and snow

For late Xiaofei，Braving the wind and snow to ensure attendance has become his normal work.。In the cold winter，The unique six-month heating period in Northeast China is the envy of the whole nation.。However, the continuous operation of the heating project requires an uninterrupted energy supply.。Late Xiaofei's coal mine undertakes the important task of heating and power supply in the surrounding cities.，In accordance with the national guarantee requirements，Coal mine production must not stop for 24 hours.。

“Reliable equipment is critical，Service must be prompt，The problem must be solved quickly.”，General Manager Ju, the head of the coal mine, said frankly.：“These are the most important points for us to choose a brand.，XCMG's equipment quality and service in the mine are very good.。” 

As Resident Services Manager，Late Xiaofei has a deep understanding of this.：“General Manager Ju knows machinery very well.，Very picky about what you buy”，Late Xiaofei said，“These excavators must not stop working for 24 hours.。In the event of a problem with the customer's excavator，We must repair it at the first time.，We can't delay their production schedule.。This requires us to keep an eye on the equipment at all times.，Resolve problems quickly and in a timely manner，Ensure efficient operation of equipment，Will‘Guard with all your heart·Worry-free for life’The service commitment has been put into practice.。”

Three years of nanny-style service in the mine，The customer spoke highly of XCMG's service team in the mine headed by Wan Xiaofei.。It is thanks to such recognition.，The customer not only purchased 8 sets of new XCMG equipment，He often praises and recommends it to his friends.。Often at this time，Late Xiaofei and his service team feel more responsible.，Engrave the trust of customers in your heart，It is our duty to create value for customers.，Constantly temper、Improve one's technique，Meet every challenge.。

The art is high and the heart is careful.“The root of the disease”

Meet the challenge，Yes, courage、Ability、Patience、Multiple tests of care。

One winter night in 2022，More than 30 degrees below zero，The weather is unusually cold。An excavator in the quarry suddenly appeared to be suffocating.。Late Xiaofei rushed to the construction site after receiving the task.，Troubleshoot equipment with the team，It was finally confirmed that the hydraulic pump was damaged.。

There is an unwritten rule in the maintenance world.：Never disassemble the machine before confirming the fault point.。Hydraulic pump is the core component of excavator.，Very complicated to maintain。Wan Xiaofei led two service engineers to work together.，Disassemble and repair the hydraulic pump.。They carefully removed the pedal guard and hood above the hydraulic pump.，Check each part one by one。After a whole day's hard work，Finally found the bad part.，And replaced with new accessories.，After reassembly, the excavator resumed normal operation.。

In the past 12 years，Late Xiaofei has had countless similar experiences.。He thinks that repairing excavators is like a doctor's consultation.，You need to be bold and careful，And through continuous practice and learning.，Accumulate experience and practice makes perfect.。Wanxiaofei and his service team，Follow service specifications at all times，Strict implementation of service standards，Determined to use exquisite skills and efficient communication to make the service both professional and beautiful.。Late Xiaofei thinks，“Service is not only the embodiment of professionalism.，More importantly, we should put the customer's feelings in our hearts.。”

The wind is strong and the snow is heavy，The cold is pressing。“Meet the peak and spend the winter”The critical period is coming，Ensuring energy supply has become a major livelihood event in the three northeastern provinces.。Late Xiaofei and his service partners in the mine stick to the front line.，Fight continuously，Guard the normal operation of coal mine production，Send warmth to thousands of families。