Gather user needs，Sustained “Enhance the product value of users”It is the goal pursued by Tongli Heavy Industries.。For 19 years，Where are the products of Tongli Heavy Industries sold?，“Zero distance”Where does the service extend?。Guarantee product attendance、Guarantee the transport capacity of the mine、Protecting the interests of users has become the common responsibility of all departments of Tongli Heavy Industries.。

As application scenarios continue to expand，The number of Tongli Heavy Industry products in various mining areas at home and abroad has increased rapidly.。In recent years，Tongli Heavy Industries regards service as a kind of service provided to users.“Flesh and blood products“To build，Tongli Heavy Industries is very attentive“Zero distance”Service has also become a higher standard of service brand symbol in the industry.。

- Honesty in practice and user-centered -

Spring Festival 2024，When we are reunited with our families，The service personnel of Tongli Heavy Industries are stationed in the mine as usual.，The way of ensuring high attendance rate of equipment，For our users to send the blessing of the Spring Festival.。This is a responsibility.，It is also a way to satisfy users.、Commitment to reassure users。

Lunar New Year's Eve，Wang Wei, the Mongolian service engineer of Tongli Heavy Industry, is still inspecting and repairing vehicles as usual.，Ensure efficient attendance of vehicles。General Manager Chen, the site manager of the mining area, was deeply moved by the move.，Thumbs up to the dedication of the service team of Tongli Heavy Industries.。

During this Spring Festival，Wang Wei and other 11 service engineers use professional service skills to ensure the operation of mining equipment.，At the domestic construction site，In Mozambique、 Mongolia 、Congo（ Gold ）、Nigeria、Uzbek、Indonesia and other normal operation mines have the service personnel of Tongli Heavy Industries stationed in the mine.。

 

“Normal operation of the mining area，We're going to talk to the driver.、Project management personnel are stationed in the mine together，Because we are also part of the mine project.。See truckloads of earthwork stripped and transported，We are proud of Tongli's equipment.”，This is Indonesian service engineer Du Jiatong.，A simple answer from a young man born after 2000。Every member of the service system of Tongli Heavy Industries can“Think more for the user，The service responds faster.”，With their own efforts, they have achieved the ultimate standard that can not be quantified.，The achievement of Tongli Heavy Industries.“Zero distance”Reputation of service。

 

 

- Keep improving your skills  Meet the needs of users -

The Spring Festival has just passed，The company has organized solid and targeted product knowledge training for all service personnel.，This is the company's advance deployment of the changes in the demand for mining equipment.。With Tongli Heavy Industries“Large-scale、Greening、Intelligent”A full range of products to market，Service skill requirements of the product、The service standard level is also upgraded synchronously.，The overall improvement of the service personnel's ability，It has played an effective support to ensure the reliable operation of products in domestic and foreign mines in 2024.。

During the training，The directors of each functional department of the company and the personnel of the main supporting manufacturers are combined in theory and practice.，Service manager for returning to the factory、The service engineer made the product principle.、Training of professional knowledge such as maintenance of main components。Period，The service personnel are familiar with the fault phenomena on the mine construction site.，The problems and suggestions encountered were effectively communicated.，Summarize good cases from personal service work、Good experience was shared with other trainees.。

 

 

- Service“Zero distance”  Stick to the user commitment -

“Personnel zero distance、Zero distance service、Accessories Zero Distance、Zero distance of technology”，Provide users with timely、Accurate 、Excellent service，Let“Zero distance”Service becomes equipment reliable、Best choice for high attendance。There are no shortcuts to service，You can't please the public with claptrap，Only be down-to-earth，Starting from the needs of users，Be permanently stationed on the front line of the mine together with the user，Bow in，Protect the transport capacity of products with exquisite skills。

“User-centric”This is not a slogan.，This is the intention of Tongli Heavy Industries.“Zero distance”Brand positioning of services，Tongli Heavy Industries insists on a responsible attitude to continuously enhance product value for users.，In the service organization structure、Service standards、Service process、The service mode is constantly adapted to the needs of the mine.， Abundant “Zero distance”Connotation of service brand，Let users rest assured with higher standards、Win the satisfaction of users。