“Customer first”It is the cornerstone of Sany's operation.，Excellent service is Trinity.“Three Core Competitiveness”One of them。

 

At Trinity，There is a group of service engineers，They must achieve their mission、Go all out，Perennial struggle in every coordinate called by customers，At every construction site where the equipment is constructed，In every corner of the world where the SANY brand is trusted。They are firmly practicing it.“In a paranoid manner，By all means，Make the service of Sany to the utmost.”A promise，It has won praise and appreciation from customers.。

 

On February 29th“Trinity Day”At the recognition party，31 outstanding service engineers stand out，Be awarded“Excellent Service Engineer in 2023”The company's highest honor.。Hail to them！

 

Excellent Service Engineer in 2023

Tang XuFly

Heavy Machinery International Indonesia Self-operated Zone

 

 

Annual sales of accessories amounted to 80.79 million yuan，Prompting customers to repurchase 141 excavators，The outage rate of 1500 pieces of equipment in the responsible area is only 0..2%，1431 people were trained for customers，Become a benchmark supplier。

 

Zhang Bin

Heavy machinery agent in Shijiazhuang

Won the first place in individual assessment for 5 times in 2023、4 times, the first branch company，Zero negative rating of satisfaction throughout the year，The annual sales of accessories is 1.8 million yuan.！He really did it by taking root in service.，Win 100% trust from customers。

 

Zong Xiaoli

Agent of Heavy Machinery Sanhui

Joined the Trinity System in 2017，Responsible for the service of service outlets in Juxian County, Sanhui, Shandong，In 2023, the old customers of the outlets repurchased 12 sets of super-large digs.，Outlet accessories outbound 872.80 thousand yuan。A word he said from time to time——“Customers are no small matter，Always put the customer first.”。

 

Han Hao

Heavy machinery agent in Ningxia

A total of 350 service completion orders in 2023，To achieve zero negative evaluation of orders、Zero complaints、Accessory sales 123.80,000，The collection rate of accessories is 99.33%，Yes“All for the customer，Create customer value”A faithful practitioner。

 

Liu Teng

Heavy machinery agent in Hunan

Complete accessory sales in 2023 96.30,000 yuan，633 orders，Annual service satisfaction 100%；While completing all kinds of work，Love learning、Dig into technology，Passed the skill examination for heavy machinery service engineer in 2023，Promoted to Senior Engineer of Heavy Machinery。

 

Guo Rui

Heavy machinery agent in Guangzhou

Engaged in SANY after-sales service for more than 6 years，Excellent maintenance skills and good communication skills.，Highly recognized by local customers，Zero customer negative reviews and complaints in 2023，Sales of accessories: RMB 670,000。

 

Luo Xing

Heavy machinery agent in Inner Mongolia

Luo Xing joined the company in 2011.，The service company has 50 sets of equipment for large customers of mine terminals.，Facilitate the repeated purchase of 200 machines by customers、20 sets of large accessories；Service indicators Zero complaints throughout the year，Zero violations，Customer satisfaction 100%，Annual sales of accessories 1.31 million yuan；Won the Sany Heavy Machinery Parts Gold Award。

 

Zhang Jiezhong

Heavy machinery agent in Xinjiang

Zero complaints and zero negative comments in 2023，Sales of accessories: 3.04 million yuan，310 service orders for the whole year，Among them, calls accounted for 54 percent.8%，He has been engaged in mine service for more than six years.，Highly recognized by the person in charge of the mining area。

 

Feng Xuling

Heavy machinery agent in Guizhou

Joined the company in March 2018，Now there are 50 sets of service equipment in the mine.，Gain high recognition from customers，No customer complaints in the past 5 years，A total of 350 orders were processed in 2023.，Sales of accessories 1.3 million yuan，Excellent service indicators。

 

Zhao Zhen

Heavy machinery Chengde agent

Joined the company for 7 years，Stick to the front line conscientiously，As the exclusive service engineer of key customers，Accumulative sales assistance of 12 sets of large excavation equipment，Actively maintain customer relations，Sales of accessories in 2023: 1.11 million yuan，It is often said that“Love your work，Love life，Not afraid of hardship，Not afraid of tiredness”。

 

Xie Yong

Heavy machinery agent in Jiangxi

Seconded to the Project Team of the Board of Directors of the Group in 2023，A total of 6,052 items have been edited during micro-excavation and super-large excavation.，Excavator Claims Automation Edit Total Completed 55307 Entries，Establish excavator knowledge base and loader knowledge base，It contains massive knowledge and case data.。

 

Xia Wangwang

Pump Road, Vietnam self-camp area

 

 

Responsible for Vietnam services to help local agents，Ranked first in the number of orders throughout the year；Assist agents to complete more than 800 equipment Wanlihang activities and more than 200 equipment technical transformation.；150 times of agent training completed，Assist agents to train customers 300 times，More than 20 people have been trained to pass the primary technical transformation certification of pump trucks.，Greatly improve the local service skill level。

 

Hu Zewei

Pump road agent in Anhui

328 service orders were completed throughout the year，Zero negative reviews and complaints，Customer satisfaction 100 points，The one-click call rate is 100%，Timely arrival rate 100%；Achieve single accessory sales of 3.66 million，The annual service accessories index ranks first. ；Forecast future spare parts demand plan for customers，Ensure customer equipment attendance，Obtain unanimous praise from customers。

 

Liu Zhengrong

Pump road agent in Sichuan

During the period of serving key customers，Stick to it“Customer first”Idea，Facilitate customers to use a full set of SANY 164 equipment，After that, the first batch of 50 Sany electric mixer trucks were purchased.；581 service orders throughout the year，The one-click call rate is 100%，Spare parts sales of 3.5 million yuan，Ranked first in Sichuan region。

 

Liao Tiejun

Pump Road Yunnan agent

871 customer services completed throughout the year，Zero complaints and bad reviews，100 points for service order satisfaction，Praised by customers for many times；Responsible for the service of the first batch of more than 80 electric equipment of Yunnan Jiantou, a major customer，Stick to your post conscientiously，His busy figure can always be seen at the customer's construction site.，He is“The first brand of service”The perfect interpreter。

 

Wang Shuanmei

Guangdong pump road agent

Sales of accessories in 2023: 4.19 million yuan，Completion rate 105%And that collection rate is 100%，Customer service satisfaction 100 points。Fifteen years like a day.，Zero customer complaints，Practice it with your own practical actions.“Trinity service is consistent”The concept of service。

 

Wang Kejun

Pump road agent in Ningxia

Serving the first batch of electric equipment in Qinghai，Ensure efficient operation of all equipment；Served as Xi'an-Chengdu High-speed Railway Project、Special service engineer for key projects such as Maerdang Hydropower Station，Ensure the normal operation of key project equipment；The annual sales of spare parts reached 2.43 million yuan.，Awarded the honorary pacesetter of the agent's post-market contribution in 2023。

 

Wang reason

Restart Overseas Service Department

 

 

Feedback advances EuropeSCE800TB-EV132 items of model adaptability improvement，Restart the breakthrough of overseas electric products，Promote the annual sales of 18 hosts；Timely completion rate of service order、Green Action、Completion rate of active patrol inspection 100%；Parts sales of 6.02 million yuan，Task completion rate 162%。

 

Wang Lei

Restart Services

Annual car-following service for six 2400-ton all-terrain cranes，Successfully complete the equipment commissioning、Assembly and construction tasks；Train 10 customer operators；Fifteen years in the company with zero complaints，It has been praised by customers and awarded by Jinqi for many times.。

 

Miao Shenyang

Restart Kunshan Sanhui Agent

Truck Crane Senior Engineer，Track service multi-skilled worker，Five-star service engineer of the Division；Zero negative comments on 916 service orders throughout the year、Zero complaints、Zero complaints，Customer satisfaction 99.9 points；Annual spare parts task completion rate 112%，He has been awarded the title of Regional Excellent Service Engineer for three consecutive years.。

 

Yang Chuanyu

Restart Jiangxi Jiuxiang Agent

Senior engineer，Five-star service engineer of the Division，Customer satisfaction 100%，The agent ranks first in the completion rate of maintenance orders；Four apprentices have been trained for four consecutive years，All of them have been certified as intermediate skills.；More than 60 times of praise from customers in the circle of friends，Obtained 3 silk banners from customers。

 

Hu Chaoyou

Heavy Equipment Overseas Marketing Company

 

 

Responsible for equipment service in Uzbekistan，Lead the team to ensure the stable operation of field equipment；Equipment attendance rate of the mining area＞95%，Annual customer service satisfaction 100 points；Annual Timely Arrival Rate 100%，Regional accessories sales of 6.36 million，Completion rate 127%。

 

Modron

Heavy Equipment Yunnan Branch

Completed 233 service orders throughout the year，Among them, 125 orders were called.，100 points for service satisfaction；Director of Fuyuan Office in 2023，Sales of office accessories increased by 13 times；Excellent service skills，Comprehensive excavation can be provided、Fully mechanized mining two-way service，Selected by the whole country，Voted Reserve Service Manager。

 

Pang Xiong

Heavy Energy Service Company

Led the team to complete the commissioning of 1232 units in 71 wind farms throughout the year.；Qualification rate of unit commissioning 100%，Timeliness rate 100%，Completion rate 100%；Excellent completion of the first foreign project, within 12 hours, all units were successfully connected to the grid.，Won the domestic、Highly appreciated by international customers，Enhance the company's brand image。

 

Guo Yonglong

Heavy Energy Service Company

The construction of Dongsubayanwula 1 million kilowatt wind storage project is divided into three sections.，Facing the challenge of multiple working faces and large span of bid section，He led the team to allocate resources accurately.，Overcome the harsh environment and harsh climate，Excellent completion of project hoisting and commissioning，Assist the Owner to successfully achieve the goal of full capacity grid connection by the end of 2023。

 

Tian Chengwen

Overseas Operation Headquarters Central Asia Region

Asphalt mixing plant of Kyrgyzstan customer is specially configured.，He served for 66 consecutive days.，Successfully complete the installation of the complete asphalt mixing plant、Debugging、Training、Trial production and all other work，Exceed customer expectations and deliver the entire site，And promote customers to repurchase about 5 million yuan of Sany equipment.。

 

Yi Qi

Overseas Operation Headquarters West Africa Region

 

 

313 orders for the whole year，Satisfaction 100%，As《Liuyang Daily》“Nigeria, one belt and one road”Representatives interviewed in the special issue，Set up the image of Trinity，It reflects that Sany employees are not afraid of hardship.、The spirit of not afraid of tiredness。

 

Deng Bo

Pile driver Hunan branch

Service Director of Changsha-Zhuzhou-Xiangtan District，Annual sales of spare parts 3.2 million，Completion rate of spare parts sales 200%，Pile driver ranks first in Hunan Branch；Obtained the quarterly appraisal of the Division twice，No complaints and no negative comments after 4 years in the company，Receive 2 pennants from customers。

 

Wen Lei

Road Machinery South Branch

Zero negative reviews throughout the year、Zero complaints，Zero violations，100 points for order satisfaction；Ensure Huilong Expressway、Huizhou No.1 Highway、Smooth construction of Sanyi equipment in Changshen Expressway expansion project，Expand brand influence locally；Reverse 2 customer purchases，Make a breakthrough in Huizhou market。

 

Cai Jiaben

Fujian Branch of Hong Kong Port Machinery

523 service orders completed in 2023，Obtained many golden banners from customers，Sales of quayside bridges and more than 100 electric products in Xiamen region；Breakthrough Xiamen Port Bulk Parts Sales，In 2023, it won the bid for 8 sets of spreaders of Dagang Machinery.，The total amount is close to 4 million yuan.。

 

Zhou Zihao

Heavy Truck North China Branch

Lead the team to create five direct service centers stationed in various regions of Tangshan，Provide after-sales service guarantee for 650 Sany electric heavy trucks，Obtain 3 silk banners from customers；More than 10 excellent service engineers have been trained in Tangshan area to serve all over the country.。