3.15

Intelligent service and whole-hearted entrustment

XCMG Road One-stop Hosting Your Car

“Whole heart”ServiceVisit and go to war

Open a new chapter of 2024 services

In the fierce market competition environment，Service quality has become the key for enterprises to win customer trust and recognition.。XCMG road service team with excellent professional accomplishment，“Whole heart”The service Purpose ，Always insistFocus on customer needs，Provide customers with comprehensive support and solutions，Become a trusted service brand worldwide。

Deepen the global market “Whole heart”Served every moment

2024，XCMG Road“Whole heart”Service brand ushered in its first decade.。“Whole heart”Service，It means putting the customer's needs first.，Always maintain close communication and cooperation with customers.。Service team to“The global market”For a foothold，In-depth understanding of market demand and characteristics of different countries and regions，Through the establishment of a global network of services，Ensure timely response to customer needs，And provideProfessional technical support and solutions。

 

Domestic special visits

In order to continue to provide customers withIn time、Efficient、ValueService，Regular visits have become“Whole heart”A necessary link for close cooperation between service team and customer，The whole special visit covers the global market.。The team sends experienced service engineers to visit the customer's construction site，In-depth communication and exchange with customers，Actively promote after-sales service。Team members listen attentively to customers，Continuously optimize the service content，Create greater value for customers。

Overseas“Service Wanlihang”

Hand in hand to create a new chapter of global services

Service team to“Stand in the market、Quick response，Enthusiastic and responsible、Extreme initiative”Attitude，Deepen value marketing，Strive to build industry service brand benchmark。“Whole heart”Service brand is more in“Top Ten Marketing Events of China's Construction Machinery in 2023”Win the award“Best Customer Care Award”。And the service content of the team，It is also expanding further.，It has established its own training system.，Build an exclusive training base。

Service training base

Opening Ceremony of the 30th Pilot Training Course

“Whole heart”Services by providing customers with comprehensive training and guidance，Help customers get the most out of their equipment to deliver benefit。Now the service team has held30 training courses for operators，It has trained more than 1000 people for the society.“Understand the product、Can operate、It can be maintained、Trainable、Be good at construction”YesAll-round operators and service personnel，At present, it is active in many major projects at home and abroad.，It has injected inexhaustible impetus into the sustainable development of the industry.。

The road service team of XCMG will continue to insist“Whole heart”Service concept，Continuously improve service level and quality，Strengthen cooperation and communication with customers，Hand in hand with customers，Grow and develop together。

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