Sany Excellent Service Deeds | Remain true to our original aspiration and be consistent

Sany Excellent Service Deeds | Remain true to our original aspiration and be consistent

April 02, 2024

“All for the customer,Everything comes from innovation”It is Sany's business philosophy.,However, Wu Huihong, a senior service engineer of Sany, has been“All for the customer,Create value for customers”As his guide to action.。Day or night、Regardless of the severe cold or heat,Sanyi people always rush to various construction sites with a hundred times passion.,To provide SANY customers with quality services,Try to recover the loss or minimize the loss for the customer。

The beginning of March,As the weather warms up,Engineering equipment in Gansu Province began to start gradually.,Engineer Wu received the call from the roller customer on March 16.,After inquiring about the equipment by telephone, they rushed to the scene at the first time.,Since arriving at the scene, Engineer Wu has carefully checked the road roller.,Finally, it was found that the primary reducer of the rear axle was damaged.。

Because the equipment is a new product,,No relevant accessories in local warehouse,Engineer Wu immediately set up a WeChat working group to coordinate the delivery of parts.,The attitude of being anxious for the customer,After negotiation, it was decided that the supplier would send someone to replace the parts together after emergency production.。The accessories arrived at the construction site at 11am on March 18., Engineer Wu immediately devoted himself to the equipment maintenance.,Although site conditions limited the pace of repair,But with excellent service skills.,Engineer Wu will continue the maintenance work steadily.。

In the process of equipment maintenance,Engineer Wu inherited“People can get dirty, but the accessories must be kept clean.”The principle is to restore each component step by step.。

Then fill in new gear oil,Engineer Wu began debugging the equipment.,After repeated checks.,Finally, confirm the gear oil level,Engineer Wu screwed the last bolt after ensuring that all parts work normally.。

The weather in the northwest is like a child.,Cold and heat are changeable,Great temperature difference between day and night,Even in late March.,At this time, the temperature is still as low as 0 degrees.,At night, it will drop to-4 degrees。

After intense rush repairs.,Engineer Wu took off his sweaty overalls and reported the equipment repair to the customer.,The customer expressed thanks many times on the phone.,And said:“Sany is a good enterprise that combines words with deeds.,Sany service is reassuring.,We will continue to support Trinity.,Trust Trinity。”

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